Manager, Service Operations

2 weeks ago

Edmonton, Alberta, Canada Finning Full time $120,000 - $180,000 per year
Company:Number of Openings:1Worker Type:PermanentPosition Overview:Join Finning and lead our Edmonton Power Systems field service team to deliver safe, efficient, and high-quality equipment service and maintenance. This position offers:

• A leadership role focused on operational excellence and customer satisfaction.

• Opportunities to manage service scheduling, resource planning, and team development.

• Competitive compensation and comprehensive benefits.

As a Manager, Service Operations, you'll oversee the full service lifecycle—from planning and execution to work order closure—while fostering a culture of safety, performance, and continuous improvement.Job Description:
  • Champion a healthy and safe work environment by leading safety initiatives and ensuring compliance with OH&S and company standards.
  • Provide day-to-day leadership for field service staff, including recruitment, onboarding, coaching, and performance management.
  • Review service results daily, weekly, and monthly; manage SWIP to ensure operational efficiency.
  • Ensure employees are properly trained and consistently follow safe work procedures.
  • Build and maintain strong relationships with unionized employees and support a positive labor environment.
  • Ensure timely closure and invoicing of work orders to maintain financial accuracy.
  • Interpret and act on KPIs related to branch profitability and service performance.
  • Represent Finning professionally in all customer and internal interactions.

Day-to-Day Activities:

  • Monitor service scheduling and resource allocation to meet customer commitments.
  • Review operational KPIs and implement corrective actions as needed.
  • Conduct safety audits and lead toolbox talks to reinforce safe work practices.
  • Engage with customers to resolve service concerns and maintain strong relationships.
  • Participate in labor relations discussions and ensure compliance with collective agreements.
  • Drive continuous improvement initiatives to enhance service delivery and profitability.

Requirements:

  • Previous experience working with Caterpillar equipment and engines.
  • Journeyperson Heavy Equipment Technician certification is an asset.
  • Demonstrated leadership and supervisory skills in a service operations environment.
  • Strong decision-making and problem-solving abilities.
  • Excellent communication skills to engage, motivate, and lead teams.
  • Proven customer relationship management skills.
  • Solid understanding of CAT and non-CAT warranties, product health, and service structures.
  • Knowledge of the National Safety Code (NSC) and OH&S requirements.
  • Familiarity with collective agreements and performance management processes.
  • Strong business acumen with experience in budgeting, forecasting, and financial planning.

Important:

  • This role is based out of our West Edmonton Power Systems branch.
  • Permanent, full-time role.
  • Monday – Friday, 5x2 shift.

If you're ready to lead a high-performing team and deliver exceptional service operations, apply today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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