Customer Service Specialist

7 hours ago

Edmonton, Alberta, Canada Service Experts Canada Full time $50,000 - $80,000 per year
Overview

Customer Service Specialist

Reports To: General Manager and/or Office Manager

Status: Full-time, Regular

Category: Customer Service

Location Name: McKinley Heating

Location Address: Edmonton, AB

Join the team of experts and realize your true potential

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

 

Position Summary:

The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Centre duties.

 

Responsibilities
  • Answer high-volume telephone calls to address customer questions, complaints, and billing inquiries.
  • Resolve customer issues in a timely manner or escalate to management as required.
  • Prepare documents and maintain files.
  • Assist in day-to-day operations and administrative functions.
  • Other customer service and administrative duties as assigned.
Qualifications
  • The qualified candidate must have a high school diploma or equivalent.
  • Post-secondary education in business or related field preferred.
  • Previous customer service experience required.
  • Excellent interpersonal skills.
  • Exceptional verbal and written communication.
  • Strong computer software skills.
  • Team work is a priority and the Customer Service Specialist must be willing to work with and assist co-workers as needed.
  • The ability to work occasional overtime and weekend hours as required.
  • The successful incumbent must be able to meet the minimum requirements for our background check criteria.

What Do We Offer You as an Employee?

The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a full-time, permanent member of the team:

  • Competitive pay, including incentive opportunities for many positions.
  • 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
  • RRSP Plan with company matching component.
  • Long-Term disability insurance that can protect you and your family if you are unable to work.
  • Discounts and perks at many retail stores and online through the WorkPerks program.
  • Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
  • Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
  • A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
  • Training and development courses are available through our online Learning Management System.
  • Extensive career development opportunities.

The Company is committed to an inclusive, barrier-free recruitment process. The Company has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.

  • Customer Service Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Loshen & Crem Full time $40,000 - $60,000 per year

    We believe skincare is personal. At Loshen & Crem, every client journey is guided by knowledge, precision, and care. From the first conversation to the final recommendation, our role is to make each interaction thoughtful, seamless, and elevated.We're seeking a Client Care & Experience Specialist—someone who ensures every client feels valued, understood,...

  • Medical Office Assistant

    2 weeks ago

    Edmonton, Alberta, Canada Vibe Medical Specialist Full time $43,200 - $64,800 per year

    VIBE MEDICAL SPECIALISTS - MEDICAL OFFICE ASSISTANTAbout Us:Vibe Medical Specialists is a fast-paced, multidisciplinary specialist medical clinic dedicated to providing exceptional patient care while strictly adhering to the Health Information Act (HIA) and all privacy regulations. We are seeking an experienced and certified Medical Office Assistant (MOA)...

  • Specialist, Product

    6 days ago

    Edmonton, Alberta, Canada Gordon Food Service Full time $80,000 - $120,000 per year

    Welcome to Gordon Food Service  We are excited that you are thinking about opportunities with us, and we have an amazing story to share.  Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...Position Summary: Executes strategic category plans to achieve volume and profit...

  • Customer Experience Specialist

    17 hours ago

    Edmonton, Alberta, Canada Hover Full time $41,175 - $61,667 per year

    Job OverviewWe are seeking a dynamic and customer-focused Customer Experience Specialist to join our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Your ability to communicate effectively, analyze customer data, and provide exceptional service will contribute...

  • Specialist, Product

    6 days ago

    Edmonton, Alberta, Canada Gordon Food Service - Canada Full time $60,000 - $120,000 per year

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...Position SummaryExecutes strategic category plans to achieve volume and profit targets in...

  • Patient Services Specialist

    13 hours ago

    Edmonton, Alberta, Canada FYidoctors Full time $45,000 - $60,000 per year

    OurFYidoctors West Edmonton Mallclinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newestPatient Services Specialist.This position is apart-time roleworking 20-29 hours per week. Our clinic is openMonday to Sunday.You will play a critical role within FYidoctors by delivering world-class service...

  • Customer Service Specialist CSS

    6 days ago

    Edmonton, Alberta, Canada Westcan Bulk Transport Ltd . Full time $45,000 - $60,000 per year

    The Kenan Advantage Group Inc., (KAG), is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico. Our Canadian Operating companies are Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, and...

  • Customer Service Representative

    1 week ago

    Edmonton, Alberta, Canada BMO Full time $34,750 - $47,250

    Application Deadline:12/04/2025Address: th Street NW Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various...

  • Technical Service Specialist

    7 days ago

    Edmonton, Alberta, Canada BEUMER Group Full time $60,000 - $100,000 per year

    Company DescriptionBEUMER has operated in the North American market for more than 40 years and has completed over 160 airport baggage handling projects; with fully integrated design and manufacturing systems in the United States. We are a family owned intra-logistics leader where tradition and innovation go hand in hand. We are proud of what our employees...

  • Customer Service

    6 days ago

    Edmonton, Alberta, Canada Arora Growth Solutions Full time $40,000 - $70,000 per year

    The consumer comes first within the hospitality industry, and that is no exception atArora Growth Solutions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of...