Program Assistant

Division

Health Promotion and Foundational Standards

Important Notices & Amendments

This position will not be eligible for hybrid work arrangements and will require in-office presence only.

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Temporary Duration

Approximate Duration: 12-18 months

About Us

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada's most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada's most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario's most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to To send input on reducing barriers in the current hiring process, please email

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Don't have every qualification?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.

Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

Job Description
JOB SUMMARY

The Program Assistant provides daily administrative assistance to divisional staff and management to support program operations. Responsible to the program leadership, the Program Assistant, Public Health provides administrative and technical support to assist in the delivery of programs and services in a fast-paced and challenging environment. In order to meet the program demands and priorities, while ensuring the efficient functioning of the assigned program, this role, creates records in appropriate electronic databases, supports program events/clinics where required, including evening hours and in a variety of community settings and maintains inventory of program materials and supplies. The role works collaboratively with managers/supervisors, Administrative Assistants and other Program Assistants to coordinate work activities, meet deadlines, and provide coverage where needed. The Program Assistant is responsible for administrative support functions that ensures the program area's success as well as providing front line customer service to diverse clients and their families, health care providers, partnering agencies and internal staff.

QUALIFICATIONS
EDUCATION

• College Diploma - Office Administration - Executive College diploma or Health Services College diploma
• OR a post-secondary degree in Business Administration, Public Health or Health Science related may be considered

KNOWLEDGE/EXPERIENCE

• 2 years recent related work experience (e.g., Public Health, health service or clinical setting experience dealing with medical and/or health terminology).
• Previous experience with program specific Ministry software/databases would be an asset.
• Previous experience and/or training in medical transcription an asset (Clinical Services)
• Awareness of the Social Determinants of Health & priority populations would be an asset.

SKILLS

• Excellent communication and interpersonal skills to respond to the diverse needs of internal and external clients in a fast-paced and challenging environment.
• Proficient written communication skills including the ability to communicate ideas effectively via e-mail, synthesize discussions and take minutes at meetings.
• Proficient ability to develop and produce health correspondence, documents, reports and financial records and record retention.
• Understanding of medical terminology, health services, reportable diseases, medication/vaccine terminology.
• Requires accuracy and attention to detail in creating medical and legal documents as well as advanced proof-reading and grammar skills.
• Advanced skills in Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook). Previous experience with Intranet (e.g., SharePoint) and the various office equipment.
• Record/data management knowledge including file management and using databases.
• Time management skills with ability to manage and reprioritize work with demands, interruptions/distractions under tight timelines with confidential material.
• Ability to work both independently and to function effectively as a member of a multidisciplinary team.
• Strong problem-solving skills to assist stakeholders and clients navigate the various program related processes while ensuring confidentiality.

SPECIAL CONDITIONS

• Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
• Must be able to work flexible hours including evening hours, notice of shift changes will be provided in accordance with the collective agreement.
• Vaccinations as recommended in department policy IX-040.
• Maintain a valid Cardiopulmonary Resuscitation (CPR) certificate (Clinical Services)

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow's challenges TODAY

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email:
• Phone: or
• Bell Relay:
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department

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