Program Service Assistant, Emergency

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Right now we are looking for a  Program Service Assistant to work with our Emergency Department

Employment Status:  Full TimeHours of Work: Days, occasional evenings and/or weekends - subject to change as per Management Rights.Location:  Humber River Health, Wilson SiteLabour Group: Non UnionReporting Relationship: Program Director, Emergency Services

Position Responsibilities:

• Prioritizes action items requiring Director and Chief of Emergency's attention through scheduled briefings and preparation of reports of priority projects.
• Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
• Provides clear direction and oversight to administrative support within the Emergency Program portfolio
• Redirects communication within the hospital when receiving information as the point person for the Emergency Program
• Provides strategic support to advance the priorities of the Emergency Program portfolio
• Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Emergency Program portfolio
• Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the Emergency Program portfolio, across portfolios, and between the Emergency Program portfolio and external partners (i.e. LHIN/MOHLTC)
• Ensures timely feedback on behalf of the Director and Chief of Emergency whenever necessary
• Completing admin payroll and schedules.

Qualifications:

• 3 years of recent experience providing senior administrative support required, healthcare experience preferred.
• Graduate of a recognized post-secondary education in Business Administration, or related field, preferred.
• Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
• Physican scheduling experience preferred
• Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
• Has a high degree of attention to detail to ensure accuracy in deliverables
• Creative, resourceful and flexible
• Excellent communication, time management, and interpersonal skills
• Demonstrates commitment to ongoing learning
• Works independently and in a team environment
• Adapts to changing priorities and manage change involving multiple stakeholders effectively
• Maintains a positive attitude and strong work ethic while managing competing demands
• Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
• Demonstrated regular, punctual attendance
• Demonstrated commitment to patient safety and the provision of the best possible patient care
• Demonstrates experience in producing printed/electronic publications and other departmental communication
• Interested applicants will be asked for a portfolio of their work: 1. Slide Deck 2. Newsletter 3. Communication Poster
• Has a typing speed of 60 WPM
• Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
• Intermediate MS Access knowledge an asset
• Excellent Attendance and discipline free record required 

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.