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Bilingual Call Centre Representative

3 hours ago

Oshawa, Ontario, Canada Insight Global Full time

Required Skills & Experience

Bilingual in English and French

Basic computer skills.

Proficiency in Microsoft Office, especially Excel.

Strong time management and organizational skills.

Ability to work independently and as part of a team.

Clear and professional communication skills.

Ability to communicate effectively with customers.

High School Diploma or GED (Associate or Bachelor's degree preferred) OR 3–5 years of equivalent work experience.

Nice to Have Skills & Experience

Previous customer service or call center experience.

Job Description

Insight Global is seeking a bilingual (English and French) detail-oriented and customer-focused Call Center Representative to join a global leading insurance company. This role involves managing inbound and outbound calls, coordinating vehicle pickups, and ensuring timely and accurate processing of assigned files. The ideal candidate will possess strong communication skills, excellent time management, and the ability to work independently while contributing to a team environment.

Responsibilities and Duties

Professionally and promptly handle inbound and outbound calls.

Manage assigned files with accurate and timely processing of information.

Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele.

Accurately input detailed information into call logs and/or files.

Complete timely follow-up calls to meet deadlines.

Investigate and troubleshoot delayed vehicle releases that fall outside designated time frames.

Enter clear, concise, and professional notes into the system for all files.

Maintain consistent and timely email communication with internal and external customers to resolve concerns and ensure task completion.

Complete all assigned tasks within the designated shift.

Maintain an organized workspace conducive to departmental success.

Compétences et expérience requises

  • Bilingue en anglais et en français
  • Compétences informatiques de base
  • Maîtrise de Microsoft Office, en particulier Excel
  • Excellentes compétences en gestion du temps et en organisation
  • Capacité à travailler de manière autonome et en équipe
  • Communication claire et professionnelle
  • Capacité à communiquer efficacement avec les clients
  • Diplôme d'études secondaires ou GED (un diplôme collégial ou universitaire est un atout)
    OU
    3 à 5 ans d'expérience professionnelle équivalente

Compétences et expérience souhaitées

  • Expérience préalable en service à la clientèle ou en centre d'appels

Description du poste

Insight Global recherche un(e) représentant(e) de centre d'appels bilingue (anglais et français), orienté(e) vers le détail et axé(e) sur le service à la clientèle, pour rejoindre une entreprise mondiale leader dans le secteur de l'assurance. Ce rôle consiste à gérer les appels entrants et sortants, coordonner les enlèvements de véhicules et assurer le traitement précis et rapide des dossiers attribués. Le/la candidat(e) idéal(e) possédera d'excellentes compétences en communication, une bonne gestion du temps et la capacité de travailler de manière autonome tout en contribuant à un environnement d'équipe.

Responsabilités et tâches

  • Gérer de manière professionnelle et rapide les appels entrants et sortants
  • Traiter les dossiers attribués avec précision et dans les délais
  • Coordonner les enlèvements de véhicules en obtenant les informations de libération et les autorisations auprès des clients concernés
  • Saisir avec précision les informations détaillées dans les journaux d'appels et/ou les dossiers
  • Effectuer des appels de suivi en temps opportun pour respecter les délais
  • Enquêter et résoudre les retards de libération de véhicules hors des délais prévus
  • Entrer des notes claires, concises et professionnelles dans le système pour tous les dossiers
  • Maintenir une communication par courriel cohérente et rapide avec les clients internes et externes pour résoudre les problèmes et assurer l'achèvement des tâches
  • Effectuer toutes les tâches assignées pendant le quart de travail désigné
  • Maintenir un espace de travail organisé favorisant la réussite du département

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.

La rémunération exacte peut varier en fonction de plusieurs facteurs, notamment les compétences, l'expérience et la formation.

Les avantages sociaux pour ce poste débuteront à partir du 31ᵉ jour d'emploi et comprennent l'assurance médicale, dentaire et vision, ainsi que l'assurance invalidité de courte et longue durée, l'assurance vie et l'assurance décès et mutilation accidentels (AD&D). Les employés auront également accès à un régime enregistré d'épargne-retraite avec contribution de l'employeur. Les employés occupant ce poste ont également droit à des congés de maladie et/ou à d'autres congés payés conformément à la législation applicable. Si vous êtes intéressé(e) par ce mandat et que vous exercez en tant que travailleur indépendant, veuillez nous contacter pour plus de détails.