Bilingual Customer Service Specialist

**Bilingual Customer Service Specialist**

**Bowmanville, ON (Hybrid)**

Toyota Canada Inc. (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

**What Sets Us Apart?**

A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

**Job Summary**:
**What We’ll Bring**:

- A hybrid work environment
- A work environment built on teamwork, flexibility and respect
- Competitive compensation package including health and dental benefits, and bonus
- Health and dental benefits effective immediately
- Company pension plan with matched contribution
- Associate vehicle discount program
- Professional growth and development programs to help advance your career, as well as tuition reimbursement
- Fitness reimbursement
- On-site parking
- Great company culture - Respect for people and continuous improvement is at our core
- Paid holiday shutdown and competitive paid time off benefits
- Summer Hours - condensed work week during the summer
- Sabbatical Leave Program

**What You’ll be Doing**:

- Investigates and resolves Dealer inquiries via Infostream Parts Inquiries and the telephone.
- Verifies problem parts identified by Dealers by physical inspection and stock comparison.
- Identifies electronic parts catalogue problems with dealers and provides workable solutions.
- Communicates with all internal departments (i.e. Parts Supply, ADM, CIC and the Zones) to resolve issues relating to back ordered parts.
- Assist Automotive dealers in resolving technical inquiries, problems and questions
- Investigates and processes dealer Parts Order Discrepancies (i.e. wrong part in box, manufacturer’s defects, substituted part numbers) and prepares adjustments for authorization and computer inputting.
- Investigates and resolves shipping problems relating to any dealer shipments.
- Receives and processes employee purchases of parts and other parts orders for internal accounts.
- Reports all abnormal or unique parts related problems to the NPSC team leader and appropriate head office staff.
- Special Program ordering for internal departments (i.e. Service Marketing, ADM, Public Relations and Advertising.)
- Other duties as requested or required

**What You’ll Bring**:

- High School Diploma and/or College Diploma/Degree in Distribution or related discipline an asset.
- Three years work-related experience, preferably within a call centre environment
- Working knowledge of automotive mechanics an asset
- Excellent oral and written communication skills
- Bilingual (French/English) is required
- Customer Service background an asset
- Available for bi weekly shift rotation 7:00am-3:00pm + 12:00pm-8:00pm

**What You Should Know**:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Oshawa, ON L1C 0N2