Customer Service Representative
3 weeks ago
Description
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Must be bilingual in French and English
Qualifications
- Basic computer skills
- Microsoft Office/Excel proficient
- Time management skills
- Ability to work independently
- Clear communication skills
- Professional and clean appearance
- Able to communicate effectively with customers
- Ability to function well as part of a team
Preferred Requirements
- High School Diploma or GED (Associate or Bachelor degrees preferred) or equivalent of 3-5 years’ work experience
- Previous customer service or call center experience
Responsibilities
- Professionally and promptly handles outbound and inbound calls.
- Responsible for all files assigned with timely and accurate processing of the information.
- Coordinate vehicle pickups by obtaining release information and authorization from appropriate clientele
- Accurately input detailed information onto call logs and/or files
- Complete timely follow up calls to meet deadlines
- Investigate and troubleshoot delayed vehicle releases that fall outside the appropriate time frames/deadlines
- Accurately enter system notes on all files, ensuring notes are clear, concise and professionally documented.
- Maintains clear, consistent and timely e-mail communications with both internal and external customers to resolve outstanding concerns and ensure prompt completion of tasks.
- Completes all tasks assigned within designated shift.
- Maintains an organized workspace/area conducive to the overall success of the department.
Employer
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
Recruiting Organization
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
EEO Information
Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.
#J-18808-Ljbffr
-
Customer Service Representative
2 weeks ago
Oshawa, Canada Mobile Instrument Service & Repair Full time**Customer Service Representative** Mobile Instrument Service & Repair (MISR) is a Canadian company that has been in business since 1982. As Canada’s largest surgical instrument repair company, MISR is committed to being a comprehensive partner for surgical instrument repair and preventative maintenance. We are seeking a Customer Service Representative...
-
Customer Service Representative
2 weeks ago
Oshawa, Canada Webhelp Full time**Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (Bilingual: French/English) **Job Description**: Customer Service Representative (Bilingual: French/English) Are you looking for a fulfilling role that helps you to make a difference in a customer’s life? We have a great career opportunity awaiting...
-
Customer Service Representative
2 weeks ago
Oshawa, Canada Webhelp Full time**Customer Service/Support** **Location** - Oshawa, Canada*** Job Title: Customer Service Representative (On-Site) **Job Description**: The Customer Service Representative (On-Site) position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service...
-
Customer Service Representative
7 days ago
Oshawa, Canada Hero Outdoors Full timeWe are hiring for a Customer Service Representative postion with our small business **Requirements**: Minimal Airsoft Knowledge, Punctuality, People Person, Communication Skills, Organization, Ability to work in a fast pased enviroment. **Salary**: From $15.50 per hour Schedule: - 8 hour shift Ability to commute/relocate: - Oshawa, ON: reliably...
-
Customer Service Representative
4 days ago
Oshawa, Canada Ritchie Bros. Full timeABOUT US - IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss,...
-
Customer Service Representative
2 weeks ago
Oshawa, Canada IAA, Inc. Full timeIAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in West Oshawa, ON. IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada....
-
Customer Service Representative
2 weeks ago
Oshawa, Canada IAA, Inc. Full timeIAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer Service Representative I at our facility in West Oshawa, ON IAA is Canada's leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec and Atlantic Canada....
-
Customer Service Representative
1 week ago
Oshawa, Ontario, Canada RBGlobal Full time $40,000 - $60,000 per yearDescriptionThe Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.ResponsibilitiesResponsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each...
-
Customer Service Representative
4 days ago
Oshawa, Canada BMO Financial Group Full time925 Taunton Rd East Oshawa Ontario,L1H 7K5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...
-
Customer Service Representative
2 weeks ago
Oshawa, Canada BMO Financial Group Full time206 Ritson Road North Oshawa Ontario,L1G 0B2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
