Scheduling Coordinator

4 days ago

Collingwood, Ontario, Canada Mountain Cleaning Corporation Full time

Job Summary

We are seeking a highly organized and detail-oriented Scheduler to join our cleaning company, serving the Blue Mountain and surrounding areas. The ideal candidate will be responsible for managing and coordinating schedules for cleaning appointments, handling new leads, quoting jobs, and ensuring smooth adjustments in case of employee call-ins or reschedules. This role requires exceptional time management skills, the ability to handle dynamic scheduling needs, and the capacity to adapt quickly to changing circumstances. The Scheduler will be key in maintaining service efficiency, optimizing employee schedules, and ensuring customer satisfaction through strong communication and customer service skills.

Responsibilities

  • Manage daily scheduling of cleaning appointments, ensuring optimal use of resources and time.
  • Handle incoming new leads, booking cleaning appointments, and providing accurate job quotes to potential customers.
  • Coordinate employee schedules, including managing call-ins, sick days, and rescheduled shifts.
  • Communicate with customers to confirm or reschedule appointments when necessary, ensuring minimal disruption and high customer satisfaction.
  • Collaborate with cleaning staff to ensure they are informed of daily assignments and any last-minute changes.
  • Monitor and update scheduling systems to reflect accurate and up-to-date information.
  • Analyze and adjust schedules to accommodate any changes in demand or staffing needs.
  • Provide regular updates to management on scheduling efficiency, employee availability, and customer feedback.
  • Maintain and prioritize a flexible schedule to accommodate both customer and employee needs in a fast-paced environment.
  • Assist with customer service inquiries related to scheduling, cancellations, or rescheduling of services.
  • Display strong written and verbal communication skills when interacting with both customers and team members.

Requirements

  • Strong organizational skills with a keen attention to detail.
  • Proven experience in scheduling, quoting, and handling customer inquiries, preferably within a service-based or cleaning environment.
  • Ability to manage and prioritize multiple schedules and tasks efficiently.
  • Strong written and verbal communication skills, with the ability to effectively interact with customers and staff.
  • Excellent customer service skills, with a focus on addressing customer needs and ensuring satisfaction.
  • Experience in quoting jobs and providing accurate cost estimates.
  • Familiarity with scheduling software or tools (experience with cleaning company systems is a plus).
  • Ability to remain calm and flexible in response to changes, such as employee call-ins or last-minute schedule adjustments.
  • Strong problem-solving skills and the ability to think quickly under pressure.
  • Previous experience in customer service, quoting, or operations management is desirable.
  • Ability to work collaboratively in a team-oriented environment.

Join our team as a Scheduler and contribute to our commitment to delivering exceptional cleaning services with efficiency, reliability, and outstanding customer service in the Blue Mountain and surrounding areas

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