Dispatcher/Customer Service

4 days ago

Mississauga, Ontario, Canada New Malwa Express Full time

Overview

We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in navigating our transportation and logistics solutions. Your expertise in various systems and your ability to communicate effectively will play a crucial role in ensuring customer satisfaction and operational efficiency.

Duties

  • Respond promptly to customer inquiries via phone, email, and other communication channels.
  • Utilize GIS and GPS technologies to assist customers with location-based queries.
  • Manage transportation management systems, ensuring accurate data entry and updates.
  • Coordinate logistics and transportation planning to optimize supply chain operations.
  • Assist in dispatching freight and managing shipping & receiving processes.
  • Maintain effective communication with clients regarding their orders, deliveries, and any issues that may arise.
  • Employ analysis skills to identify trends and improve service delivery.
  • Work with Oracle Transportation Management and SyteLine systems for efficient order processing.
  • Handle multi-line phone systems while maintaining professional phone etiquette.
  • Collaborate with 3PL partners to enhance service offerings and customer experience.
  • Support fleet management initiatives by providing relevant information and updates.

Skills

  • Proficiency in GIS, GPS, transportation management systems, and logistics software.
  • Strong analysis skills to assess data and improve operational processes.
  • Excellent communication skills, both verbal and written, to interact effectively with customers.
  • Typing proficiency for accurate data entry in various systems.
  • Familiarity with dispatching procedures and freight management practices.
  • Experience with AS400 is a plus but not required.
  • Ability to work collaboratively within a team environment while managing individual responsibilities. Join us as we strive to deliver outstanding customer service in the transportation industry Your contributions will help shape our success while providing you with opportunities for personal growth and development.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 – 45 per week

Work Location: In person

  • Dispatcher/Customer Service

    2 weeks ago

    Mississauga, Ontario, Canada BEST CARE TRANSPORT INC. Full time $50,000 - $100,000 per year

    About Us:We are a leading trucking company based in Mississauga, Ontario, committed to providing efficient and reliable transportation services. With 10 years in the industry, we are continuously expanding and looking for talented professionals to join our growing team. We are currently seeking a detail-oriented and experienced Accountant to support our...

  • Dispatcher

    1 week ago

    Mississauga, Ontario, Canada Lakeside Performance Gas Services Ltd Full time $132,600 per year

    *NOTE – applicants must be prepared to participate in the interview process via phone and/or in person interview. *EMPLOYMENT TYPE: Permanent Full-timeWORKING HOURS: Mondays to Fridays | 2:30PM - 11:00PMCOMPANY OVERVIEWFor over 20 years, Lakeside Performance Gas Services Ltd. has been proudly serving the natural gas industry across Ontario and Quebec in...

  • Container Dispatcher

    4 days ago

    Mississauga, Ontario, Canada ScillTech Professional Full time

    Job Title: Container Dispatcher (Full-Time, Immediate Start)Schedule: Full-time, Every Other Weekend Dispatch Coverage RequiredCompany Overview:Scilltech Professionals is a government-sponsored employment firm dedicated to connecting top talent with leading companies in the logistics and transportation sector. We are currently seeking a skilled Container...

  • Linehaul Dispatcher

    2 weeks ago

    Mississauga, Ontario, Canada Seaport Group Full time $60,000 - $90,000 per year

    Company OverviewSeaport Intermodal is the Leading Asset-Based Intermodal Service Provider in Canada. We pride ourselves on delivering exceptional trans-border drayage services to/from US ports and railheads in Canada. We're not just leading the industry, we're shaping it's future. And, as we continue to grow, we're expanding our exceptional team. We invite...

  • Truck Dispatcher

    2 weeks ago

    Mississauga, Ontario, Canada Priority Logistics Inc Full time $50,000 - $60,000 per year

    Priority Logistics Inc is a full-service asset based tucking company with multiple locations across Canada.We are currently hiring a Dispatcher for Local P&D dispatch which includes, LTL and FTL shipments as well as Intermodal. The majority of the region includes GTA and surrounding area. The ideal candidate will have a background and experience in logistics...

  • Dispatcher / Operations

    2 days ago

    Mississauga, Ontario, Canada Kenco Machinery Movers Full time $55,550 - $75,750 per year

    Job SummaryWe are seeking a detail-oriented and highly organized Dispatcher to join our logistics and machinery moving & millwright team. This role involves coordinating equipment and machinery movements, managing transportation schedules, and ensuring efficient delivery operations. The ideal candidate will possess strong communication skills, proficiency...

  • Intermodal / Container Dispatcher

    3 days ago

    Mississauga, Ontario, Canada Transportation Full time $42,000 - $65,000 per year

    Job DescriptionFull Job DescriptionRESPONSIBILITIES:Intermodal / Container DispatchProfessionally provide information to drivers, customers and team membersAnswer phone promptly and courteouslyRespond to emails promptly and courteouslyAccurately update and enter orders into dispatch programPromptly update customers websitesTracing shipment...

  • Router/Dispatcher

    2 weeks ago

    Mississauga, Ontario, Canada Imperial Dade Full time $45,000 - $70,000 per year

    Imperial Dade Canada, leading national distributor, has a Roadnet Router role available in Mississauga, ON. The Router/Dispatcher facilitates the efficient and timely delivery of customer orders using our Roadnet software package to generate the best possible routing solutions. The Router/Dispatcher monitors daily route performance and assists the Operations...

  • Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Fuze Logistics Services Inc Full time $45,000 - $65,000 per year

    Customer Service Representative Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate the transport of freight globally.We are seeking a Customer Service Representative to join our team in MississaugaThe successful...

  • dispatch logistician

    2 weeks ago

    Mississauga, Ontario, Canada D4 Logistics Inc Full time $40,000 - $60,000 per year

    OverviewLanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience1 year to less than 2 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.ResponsibilitiesTasksCompile orders and instructions received from customersOversee operational...