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Router/Dispatcher

2 weeks ago

Mississauga, Ontario, Canada Imperial Dade Full time

Imperial Dade Canada, leading national distributor, has a Roadnet Router role available in Mississauga, ON. The Router/Dispatcher facilitates the efficient and timely delivery of customer orders using our Roadnet software package to generate the best possible routing solutions. The Router/Dispatcher monitors daily route performance and assists the Operations team in completing immediate route needs and adjustments.

The schedule for this position is Monday - Friday from 12:30 pm until 9:00pm, for this position you need to be flexible with overtime and slight changes in schedule due to operational needs.

Imperial Dade is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Dade Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Responsibilities:

  • Establish delivery routes that are cost-effective and compliant with Federal ELD / DOT guidelines
  • Utilize the Roadnet application to ensure delivery costs are held to company-expected run rates
  • Perform Roadnet application routing maintenance daily to ensure all locations have accurate information.
  • Route start times, pre/post trips, starting/ending depot, travel modes, color for mapping, assigned driver, equipment,
  • Plan maintenance of equipment will all Vendors
  • Perform a recap of the previous day's actual routing results; make necessary changes/adjustments
  • Communicate efficiently with drivers on the road
  • Collaborate with management to modify routes to accommodate the customers' needs
  • Maintain an exceptional level of customer service, quality, and satisfaction
  • Help reship & handle inbound returns
  • Track deliveries and make the necessary adjustments for drivers and customers via Track-POD e-pod last mile solution

Qualifications:

  • High School Diploma or equivalent experience.
  • 1 - 3 years of distribution, logistics, transportation, or related work experience.
  • 1-2 years Roadnet anywhere experience.
  • Strong attention to detail with demonstrated organizational and process skills
  • Proficient computer skills, including routing software , Geotab HOS and other TMS applications.

Working/Other Conditions:

  • Indoor office environment, within a dry climate-controlled warehouse environment
  • Ability to work in a fast pace environment
  • Prolong periods of sitting, and computer and phone use
  • Required to wear personal protective equipment – company supplied
  • Ability to work extended hours, which may be required from time to time

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance, and a generous Paid Time Off Package.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact