Dispatcher/Customer Service

1 week ago

Mississauga, Ontario, Canada BEST CARE TRANSPORT INC. Full time $50,000 - $100,000 per year

About Us:

We are a leading trucking company based in Mississauga, Ontario, committed to providing efficient and reliable transportation services. With 10 years in the industry, we are continuously expanding and looking for talented professionals to join our growing team. We are currently seeking a detail-oriented and experienced Accountant to support our financial operations and contribute to the continued success of our business.

Position Overview:

As a Dispatcher, you will be responsible for coordinating inbound and outbound freight, ensuring smooth, timely, and cost-effective transportation operations. You'll be the key point of contact for drivers, customers, and warehouse personnel, managing load schedules and resolving any logistical issues in real time.

Key Responsibilities:

  • Plan, schedule, and coordinate all inbound and outbound shipments across the U.S.
  • Dispatch drivers efficiently while maximizing equipment utilization and minimizing empty miles
  • Monitor driver routes, delivery windows, and transit times; make real-time adjustments as needed
  • Track loads from pickup to delivery using a Transportation Management System (TMS) or GPS tracking tools
  • Serve as the primary point of contact for drivers regarding load assignments, route changes, and service issues
  • Communicate proactively with customers regarding shipment status, delays, and delivery confirmations
  • Manage appointment scheduling with shippers, receivers, and warehouses
  • Ensure proper documentation is prepared for each load, including BOLs, rate confirmations, and delivery instructions
  • Resolve service failures, delivery delays, accessorial issues, and driver-related concerns quickly and effectively
  • Monitor HOS (Hours of Service) compliance and ensure drivers are operating within DOT regulations
  • Coordinate with carrier partners and third-party logistics providers to secure capacity when needed
  • Maintain accurate records of all dispatch activities, including driver logs, load status, and incident reports
  • Assist with load planning and backhaul optimization to improve operational efficiency
  • Communicate and collaborate with internal teams including operations, customer service, and accounting
  • Maintain strong working relationships with customers, drivers, and carriers to foster trust and long-term collaboration
  • Identify recurring issues or bottlenecks in the dispatch process and recommend process improvements
  • Ensure compliance with safety standards, transportation regulations, and company policies at all times

Qualifications:

  • Experience: 3-5 years in dispatching or logistics preferred
  • Knowledge of U.S. geography, DOT regulations, and freight brokerage a strong plus
  • Excellent communication and multitasking skills
  • Tech-savvy with experience using dispatch or TMS software
  • Ability to work under pressure and in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Ability to respond to emails in a professional and timely manner

Please send resume to

Job Types: Full-time, Contract, Permanent

Pay: $50,000.00-$100,000.00 per year

Benefits:

  • Disability insurance
  • On-site parking

Work Location: In person

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