Lead-Administrative Assistant

Job Description

Are you a compassionate and detail-oriented individual with experience in a healthcare or wellness setting? Westside Chiropractic & Associates, a thriving multidisciplinary clinic located in the heart of South Granville, is seeking a dedicated Senior Office Assistant to join our team long-term. We specialize in Chiropractic care, Acupuncture, and Registered Massage Therapy, offering a welcoming environment where patients feel valued and supported on their wellness journey.

About Us:

At Westside Chiropractic & Associates, we believe in the power of collaboration, community, and exceptional care. Our team is committed to building lasting relationships with both our patients and peers. We aim to create a positive, empowering work environment where every team member feels encouraged to contribute, learn, and grow.

What You'll Be Doing:

As an Office Assistant, you will be the first point of contact for our patients, ensuring they have a seamless and positive experience from the moment they walk through the door. Your key responsibilities will include:

• Manage patient flow, scheduling, and daily clinic operations
• Process payments, extended health billing, MSP, ICBC, and WSBC claims
• Maintain accurate patient accounts and clinic records
• Communicate clearly with patients, practitioners, and external providers
• Oversee daily sales reconciliation
• Support supply ordering, room preparation, and general clinic organization
• Serve as a stable, reliable front-desk presence
• Remain adaptable as responsibilities evolve
• Provide temporary or coverage payroll support, if needed
• Support the office manager, clinic owner, and practitioners with additional tasks as assigned

Must-Have Qualifications:

• Minimum 2 years in a medical or clinical office (chiropractic, physiotherapy, massage, dental, or similar preferred)
• Experience with JaneApp, extended health billing, WSBC, and ICBC
• Proficiency with Microsoft Office (Windows, Outlook, Word, Excel)
• Strong verbal and written communication skills in English
• Basic knowledge and experience with daily sales balancing
• Professionalism, reliability, and strong attention to detail
• Ability to work independently in a fast-paced clinical environment
• Open availability during all clinic hours

Additional Assets:

• Prompt availability for start date
• Prior supervisory experience
• Second Language

Desired Traits:

• Empathetic and compassionate, with a genuine desire to support patients and team members
• Calm and adaptable, with a strong willingness to learn and take on new tasks
• Solution-focused and proactive with strong decision-making abilities
• Strong communicator who values teamwork and accountability
• Detail-oriented with a critical eye for accuracy
• Interested in long-term stability and growth within the clinic

Working Hours & Location:

This position is an on site role. Hours will range between hours per week with potential for additional hours based on clinic needs.

• Monday to Friday: 8:30 AM – 7:00 PM
• Saturdays: 8:30 AM – 1:00 PM
• Opportunities for additional hours, including Sundays, may arise based on clinic growth
• Candidates must have open availability during our office hours
• Not suitable for students, short-term applicants, or those seeking part-time/secondary employment

Compensation & Benefits:

• Starting wage: $21–$23/hour, based on experience
• Complimentary chiropractic care for employees
• Long-term stability with growth potential as the clinic evolves

How to Apply:

If you're excited about the opportunity to join our team and meet the qualifications listed above, please apply through indeed with your resume and a cover letter outlining your experience to

We thank all applicants for their interest, but only those selected for an interview will be contacted. No phone calls please.

Westside Chiropractic & Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

Job Types: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Application question(s):

• Do you have open work availability? (if no, please do not apply)

Experience:

• Medical office: 2 years (required)

Work Location: In person