Client Care Coordinator

6 days ago

Kitchener ON NG S, Canada StorageVault Canada Inc. Full time

Client Care Coordinator

Join a Fast-Growing, Supportive Team

Are you a motivated and organized professional who thrives in a dynamic environment?

We're hiring a Sales Office Coordinator to join our Team in Kitchener. If you're looking for a role with growth potential in a positive and collaborative workplace — we'd love to meet you

Upon acceptance of the role, training will take place for 4 – 6 weeks at our office.

Why Join Us?

  • Be part of a rapidly growing company where your contributions make a real impact.
  • Work in a diverse, supportive, and energetic environment.
  • Grow your skills and advance your career in a team that values initiative and innovation.
  • 100% Canadian Owned and Operated

What we Offer:

  • Paid Training
  • 2 Weeks of Paid Vacation
  • Health Benefits following 90 days of Probation
  • Monday - Friday

What You'll Do:

  • Support the sales and operations team by coordinating customer appointments and ensuring up-to-date sales materials are available.
  • Manage inbound communications: respond to urgent calls, emails, and messages, and assist customers when sales reps are unavailable.
  • Process and review orders for accuracy (pricing, discounts, product numbers) and coordinate timely delivery.
  • Liaise with internal departments to ensure seamless customer experiences from sales through to delivery.
  • Maintain our CRM system for accuracy.
  • Help promote our products and services to new and existing customers.
  • Ensure all activities follow company policies, procedures, and regulations.

What You Bring:

  • 2+ years of experience in sales support or administrative roles.
  • Strong background in customer service.
  • Experience with phone and email communication in a professional setting.
  • Ability to lift up to 25 pounds as part of day-to-day duties.
  • Proficiency with computers and office software.
  • Outstanding organizational, problem-solving, and multitasking skills.
  • Friendly and professional communication style with a positive attitude
  • Clean Criminal Record
  • Canadian resident eligible to work in Canada

Preferred Qualifications:

  • Previous experience as an Administrative Assistant or similar experience in a similar role is asset
  • High School Diploma with additional Post Secondary
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