Client Care Coordinator

Are you an RPN or RN who:

• Wants to use your nursing skills in a different capacity, working in the community rather than a hospital setting?
• Is interested in a hybrid role with a schedule that supports better work–life balance?
• Is looking for a role where you can see the impact of your work firsthand, truly change lives, and be part of a growing, innovative organization?

If so, this is an opportunity to leverage your healthcare experience in new and meaningful ways. Home Instead Markham is hiring a Client Care Coordinator - Nurse to help advance our mission of supporting older adults with dignity and respect, ensuring every client receives the exceptional care they deserve.

Check out the details below

Who We Are

At Home Instead, we're on a mission to change the way the world cares for its aging population. As the world's largest and most trusted home care network, we deliver over one million hours of personalized care every week to more than 100,000 families — helping older adults live safely, comfortably, and with dignity in the place they feel most at home. With nearly 1,200 locally owned and operated offices across the globe and three decades of experience, Home Instead is known for dependable, relationship-driven care that makes a meaningful difference in people's lives.

Our vision is to empower every aging adult to remain at home with independence, dignity, and the support they deserve. As the need for senior care continues to grow, so does our commitment to delivering compassionate, consistent, and high-quality care in every community we serve. At Home Instead, it's not just about providing a service — it's about building trust, offering peace of mind, and creating lasting human connection.

The Opportunity

Home Instead Markham is looking for a dedicated and ambitious RPN or RN to join our dynamic team as a Client Care Coordinator. We are a rapidly growing office that opened in 2020 with a clear goal: to empower every aging adult in our community to remain at home with independence, dignity, and the support they deserve. As demand for our services continues to rise, we're seeking someone who shares our passion for exceptional in-home senior care and is excited to help ensure every client receives high-quality, personalized care.

This is a high-impact role for a nurse who thrives on building strong client relationships, supporting caregivers, and ensuring care outcomes are met. You'll be a trusted advisor for clients and families, oversee the delivery of care (including our Nurse Directed Services program), train and mentor Care Professionals, and play a key role in maintaining client satisfaction and retention. You'll also have the opportunity to work in different areas of the business as we continue to grow

If you're passionate about mission-driven work, enjoy problem-solving in a care context, and want to make a meaningful impact while advancing your career, you may be the perfect fit.

Key Responsibilities

• In-Home Consultations & Client Onboarding: Conduct in-home assessments, build trust with clients and families, guide them through the decision to start care, and oversee a smooth, effective onboarding into services, including care plan development.
• Client Advisor: Serve as the main point of contact for clients and families, providing guidance, support, and solutions to meet their care needs.
• Quality Oversight: Check in regularly with clients (both in person and by phone/email) to ensure care is delivered as planned, identify issues early, and resolve concerns quickly.
• Care Coordination: Work closely with the scheduling and caregiving teams to ensure smooth care delivery and strong caregiver-client matches.
• Coaching & Mentoring: Train, guide, and provide feedback to Care Professionals to maintain high standards and consistent service.
• Nurse Directed Services Oversight: Oversee and delegate enhanced care services, supporting Care Professionals in delivering specialized clinical care safely and effectively.
• Client Problem Resolution: Anticipate client needs, address challenges, and provide practical solutions to support positive outcomes.
• Team Collaboration: Work with leadership and broader team to improve client experience, processes, and support office goals.
• Documentation: Keep accurate records of client interactions, care plans, and quality checks in internal systems.
• Client Retention & Growth: Strengthen client trust and satisfaction, and help grow the business through exceptional service and follow-up.
• Care Plan Adaption: Adjust to changes in client needs, schedules, or care requirements to ensure smooth service delivery.
• Inquiry and Intake Support: Respond to incoming calls and inquiries from families, provide clear information about our services, answer questions, and guide prospective clients through the early intake process.
• Special Projects: Pitch in on cross-functional initiatives and internal projects as needed — we're a growing small business, and every role plays a part in our success.

Required Qualifications

• Current Registered Practical Nurse (RPN) or Registered Nurse (RN) license in good standing to practice in Ontario.
• Minimum 5 years of nursing experience.
• Strong client relationship skills and ability to build trust with clients, families, and Care Professionals.
• High proficiency with technology, including Microsoft Office Suite and ChatGPT.
• Excellent verbal and written communication skills.
• Valid G-level driver's license, full-time access to a reliable vehicle, and up-to-date car insurance.

Preferred Qualifications

• Minimum 2 years of experience working in home care and/or senior care.
• Familiarity with the home care and retirement living landscape in Ontario.
• Proficiency in Mandarin and/or Cantonese would be a nice to have, but is absolutely not a requirement.

What We Offer

• Hybrid and Flexible Work Model: Designed to support work-life balance and personal productivity.
• Career Growth Opportunities: Join the world's leading home care provider with room to grow.
• Performance-Based Culture: Bonus and incentive plans tied to individual and team success.
• Generous Paid Time Off: Recharge with a competitive vacation and personal time policy.
• RRSP Matching Plan: Helping you invest in your long-term financial future.
• Comprehensive Health Benefits: Medical and dental coverage to support your well-being.
• Supportive Team Environment: Work with a compassionate, mission-driven, and family-oriented team.
• Meaningful Work: Be part of an organization that's making a positive impact on the lives of aging adults and their families.

This role will mostly be Monday to Friday with some evening and weekend work required. You will be working throughout the community in Markham, at our office at Highway 7 and Woodbine, and at home.

Are you ready to start this exciting journey? Apply now and become a key part of our mission at Home Instead Markham.

Join us in making a lasting difference in the lives of aging adults and their families — right here in your community.

To learn more about who we are and what we do, visit:

Job Types: Full-time, Permanent

Pay: $70,000.00-$75,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• On-site parking
• Paid time off
• RRSP match
• Vision care

Licence/Certification:

• driver's license and full-time access to a reliable vehicle (required)
• RPN or RN License to practice in Ontario? (required)

Work Location: Hybrid remote in Markham, ON L3R 8C5