Program Manager

Company Description

The North Shore Disability Resource Centre (NSDRC), established in 1976, is dedicated to ensuring individuals with disabilities can live comfortably and inclusively in their communities. Located on the North Shore of Vancouver, NSDRC provides a comprehensive range of community and residence-based programs for individuals of all ages and disabilities. Known for personalized and professional support, the organization empowers individuals to live with dignity, freedom, and joy. NSDRC takes pride in its commitment to being an inclusive resource for anyone with disabilities, supported by a compassionate and skilled team.

About the Role

Reporting to the Director of Community Housing & Inclusion, he Program Manager is responsible for ensuring high-quality, person-centered services for adults with complex disabilities living in staffed and supported homes. This role is on-site and provides leadership to staff, oversees daily program operations, and ensures compliance with regulatory standards, organizational values, and budgetary guidelines.

The ideal candidate is a compassionate leader with strong supervisory skills, a commitment to inclusion, and the ability to balance direct service, administration, and community building.

Key Responsibilities

P
rogram Leadership & Staff Support

• Lead, mentor, and support staff and practicum students to deliver high-quality services.

• Oversee hiring, onboarding, training, and performance management for team members.

• Provide on-call support and share coverage with other managers.

• Ensure adequate staffing levels within budget parameters.

• Foster a positive, collaborative, and inclusive workplace culture.

Participant Support & Service Quality

• Ensure individualized care and Person-Focused Plans are developed, implemented, and regularly updated.

• Respond to participant, family, and support network concerns in a timely, professional manner.

• Promote independence, inclusion, and community participation for individuals supported.

• Monitor and ensure safe administration of medications and health care plans.

• Report and respond to serious incidents as required by policy and funding bodies.

Administration & Compliance

• Manage program budgets in consultation with the Director of Finance

• Oversee payroll, scheduling, and attendance tracking.

• Maintain accurate records in ShareVision and other systems.

• Ensure compliance with licensing, health and safety standards, and organizational policies.

• Prepare and submit reports for funders, WorkSafeBC, and internal quality assurance processes.

• Contribute to policy development and program planning.

Quality Assurance & Continuous Improvement

• Participate in quality assurance reviews, audits, and internal evaluations.

• Ensure documentation and reporting meet all regulatory and funding requirements.

• Support professional development for staff and participate in training opportunities.

• Lead initiatives that strengthen service quality and participant outcomes.

Community Engagement & Advocacy

• Build and maintain positive relationships with families, funders, and community partners.

• Represent the organization on committees, networks, and working groups.

• Participate in community and fundraising events as requested.

Qualifications

Education & Experience

• Post-secondary degree in a related field (e.g., social services, community living, psychology, nursing).

• Minimum three years of supervisory/management experience.

• At least two years of direct experience supporting people with disabilities preferred.

• Equivalent combinations of education, training, and experience will be considered.

Skills & Knowledge

• Strong leadership, team-building, and communication skills.

• Knowledge of disability rights, person-centered planning, and inclusive practices.

• Experience with budgeting, scheduling, and program administration.

• Familiarity with non-profit operations, community resources, and government systems.

• Proficiency with computers and case management software.

• Ability to manage stress, adapt to change, and make sound decisions.

Requirements

• Valid BC Class 5 Driver's License (Class 4 Restricted preferred).

• Reliable vehicle.

• Current Emergency First Aid & CPR certification.

• Nonviolent Crisis Intervention training.

• Clear Criminal Record Check.

• Medical clearance (TB test or chest X-ray, physician's note of good health).

• Hepatitis B vaccination (if required).

What We Offer

• Meaningful work that makes a direct impact on people's lives.

• A supportive, inclusive, and mission-driven team culture.

• Ongoing professional development opportunities.

• Competitive compensation and benefits.

Salary range

• $30-36 per hour