Senior Manager of Programs

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Senior Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by ensuring that the delivery of client services for assigned program(s) meet or exceed client needs, funder and regulatory requirements, and annual outcome targets.

STATUS AND CLASSIFICATION

Exempt. Open to applicants of all genders.

HOURS (40 HOURS PER WEEK)

Monday to Friday (Hours to be determined)

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Regional Director or their designate
• Participates as a member of the Connective Support Society Senior Management team

KEY ACCOUNTABILITIES

• Ensures the development of annual outcome measurement plans (identifies goals, measurements and outcomes) and the safety and quality of service delivery of their designated programs.
• Provides direct reports to stakeholders and funders as required. This includes reporting for services, critical incidents reports, service level reporting, and other reporting requirements stated in the contracts.
• Assesses and resolves operational issues and policies, that include labor relations that have been escalated from Managers that have the potential for a grievance.
• Contributes as a member of the senior management team in developing organizational strategic plans.
• Identifies, approves, implements and/or designates opportunities for continuous quality improvement to our delivery of services.
• Identifies and implements new programs for assigned area (program and/or region).
• Ensures that programs and client services meet our organization standards, policies and procedures and funder requirements.
• Works in collaboration with the finance team to plan, review monthly financials, provide direct input to the annual budget of their assigned programs and to make decisions that support that program within the approved budget.
• Represents the needs of the Connective clients to develop key relationships: participating in community committees, working groups and other community organizations to improve service delivery.
• Provides direct management, support, mentoring, and professional development opportunities to employees in addition to performance management.
• Takes on programs and client services accountabilities as assigned by the Regional Director in their absence.
• Is a role-model for professional workplace conduct and encourages and fosters a positive workplace environment.
• Provides communication to the CEO of any exposure to risk that is presented or could emerge in program and services operations.

WORKING CONDITIONS

• Function independently, while remaining a crucial member of the support team
• Adhere to Connective policies and procedures
• Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office needs and schedules

EXPERIENCE AND SKILLS

We are seeking a highly motivated individual with a proven ability to work within a fast-paced, growth-focused environment. The ideal candidate has:

• A bachelor's degree in criminology, social sciences, social work, or other related fields and professional experience in corrections, community living, or residential programming.
• Preference for experience with housing programs, experience with outreach program would be an asset.
• Seven years of related experience
• Extensive experience and expertise in the social services sector including Community Living, Mental Health & Addictions, and Criminal Justice System
• Three to five years of professional management experience
• Excellent verbal and written communication skills in English
• Experience with financial/human resources management, unions, and non-profit management
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills
• Strong leadership and interpersonal skills, conflict management and resolution strategies, as well as a positive work approach

REQUIREMENTS

• Successfully completed a Security Clearance and/or Criminal Records Check
• Ability to successfully pass a reference check
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements
• Current Emergency First Aid (Certificates accepted in B.C. - WorkSafeBC)
• Class 5 driver's license
• Complete TB Screening
• Permanent Residency or Canadian Citizenship

COMPENSATION

Annual Salary will be between $82,000.00 and $102,485.00 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective's services and locations, visit our website