Service Writer/Administrator

Job Title: Service Writer / Administrator – Calgary, Alberta

Westvac Industrial Ltd. is seeking a Service Writer/Administrator to join our Calgary branch. In this role, you will serve as the key liaison between customers, our head office, and the service team—coordinating technician schedules, documenting service jobs, and ensuring seamless customer service and internal communication.

Responsibilities:

• Schedule service appointments and relay customer concerns accurately to technicians.
• Process work orders and maintain accurate records using our operating system (Intellidealer/CDK) .
• Communicate job status, costs, and parts requirements clearly with customers.
• Book the appropriate service technician for the work being assigned.
• Prepare cost estimates including time and required parts for each job.
• Maintain up-to-date customer profiles and contact information.
• Monitor customer accounts for upcoming service needs or scheduled maintenance.
• Collaborate with Head Office on payroll and timesheet submissions
• Maintain branch health and safety documentation in coordination with Head Office

Requirements & Skills:

• Prior experience as a Service Writer, Administrator, or similar role.
• Previous experience in a parts support role would be considered a strong asset.
• Valid driver's license and clean driving record (required)
• Strong verbal and written communication skills
• High proficiency with Microsoft Office Suite (Word, Excel, Outlook); familiarity with Intellidealer/CDK preferred.
• Strong organizational skills and attention to detail
• Ability to multitask and adapt to changing priorities
• Professional, customer-focused attitude with the ability to handle sensitive situations
• Reliable, punctual, and able to work independently
• Ability to lift up to 50 lbs.

Compensation & Benefits:

• Hourly wage: $25.00 – $30.00, depending on experience and certifications.
• Driver's license & abstract required (reimbursement for abstract available).
• Comprehensive benefits package, including life insurance and a Health Spending Account.
• Short-Term and Long-Term Disability (STD/LTD) coverage.
• Employer-matching RRSP program.

About Us:

For over twenty-five years, Westvac Industrial Ltd. has proven to be a leader in the municipal and industrial equipment industry. Founded in 1997, Westvac has grown exponentially and offers unparalleled service and inventory throughout Western Canada.

With our head office located in Acheson, AB, and branches in Saskatoon, SK; Calgary, AB; Surrey, BC; and Winnipeg, MB; we specialize in three divisions and carry an extensive product line. Our equipment includes Heavy and Light Duty Vehicle Lifts, Hydro Excavators, Street Sweepers, Garbage Trucks, Fire Apparatus, Municipal Tractors, and a variety of other industrial solutions.

Work within a recession-proof industry, enjoy job security, and join a rapidly growing company that offers opportunities for career advancement.

We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada will be contacted.

Westvac Industrial Ltd. appreciates diversity and is proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all team members. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status.

Job Types: Full-time, Permanent

Pay: $25.00-$30.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match

Experience:

• Service Writer: 5 years (preferred)

Work Location: In person