Client Experience Coordinator

7 days ago

Calgary, Alberta, Canada MK Auto Group Full time $55,000 - $85,000 per year
Be the First Face of Exceptional Service.

MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We're looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment.

If you're passionate about creating a smooth and positive experience for clients during a stressful time, this is the opportunity for you.  
Your Role:
As a CEC, you'll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines, your role is key to building trust and ensuring satisfaction.   Key Responsibilities:
  • Greet customers warmly and professionally in person and over the phone.
  • Guide customers through the collision repair process.
  • Schedule appointments and manage repair bookings.
  • Coordinate with estimators, technicians, and insurance providers.
  • Provide updates to customers on repair status.
  • Handle documentation, invoicing, and file processing.
  • Maintain a clean and welcoming front office environment.
  • Support the team with administrative tasks as needed.

What You Bring:
  • Previous experience in a customer service or administrative role (automotive or collision industry an asset).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Positive attitude and a commitment to delivering a great customer experience.
  • Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
  • Ability to work well in a team-oriented environment.
  • High school diploma or equivalent required.
  • Valid driver's license and clean driving records.
 
Why Join MK Auto Group?
  • Be part of a team that's passionate about quality and care.
  • Comprehensive benefits and competitive compensation that includes:
    • Employee assistance programs.
    • Extended Health & Dental coverage.
    • RRSP matching up to 5%.
    • Paid vacation.
    • Daycare Reimbursement –up to $100/month per family.
    • Tool & Safety Boot Reimbursement –up to $150/year.
    • Employee discounts on automotive services.
    • Tuition reimbursement for trade certification.
  • Ongoing support for learning and growth.
  • Modern, professional facility with a customer-first culture.
  • Opportunities to grow within a well-established and expanding group.
  At MK Auto Group, we don't just offer jobs — we help you grow a career. We are committed to supporting our team members both professionally and personally.    Apply Now
Send your resume to
Only those selected for an interview will be contacted.

About MK Auto Group:

MK Auto Group is a dynamic and expanding organization made up of leading automotive companies specializing in collision repair, vehicle servicing, and custom styling. Our team of over 250 dedicated professionals proudly supports a growing network that includes CARSTAR Collision facilities, Country Hills Collision, Force Auto Styling, Calgary Rim Repair, and Elboya Mechanical.
From expert repairs to complete vehicle transformations, MK Auto Group is committed to innovation, quality, and excellence in every aspect of the automotive experience.

  • People Experience Coordinator

    3 days ago

    Calgary, Alberta, Canada Nurse Next Door Full time

    SEEKING – Full-Time People Experience CoordinatorPositions Available: 1 Full-time People Experience CoordinatorStart Date: ASAPGeneral Overview:At Nurse Next Door, providing our Clients with a WOW Experience is always our top priority, and we know our exceptional team of Caregivers is the key to making that happen. The People Experience Coordinator (PEC)...

  • Coordinator, Client Services

    1 week ago

    Calgary, Alberta, Canada Borden Ladner Gervais LLP (BLG) Full time $40,000 - $70,000 per year

    We are BLG: Canada's Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity...

  • Client Service Coordinator

    1 week ago

    Calgary, Alberta, Canada Careica Health Full time

    CLIENT SERVICE COORDINATOR:  A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service over the phone, this may be a...

  • Client Service Coordinator

    3 days ago

    Calgary, Alberta, Canada Careica Health Full time

    CLIENT SERVICE COORDINATOR:  A CAREER FOR THOSE BLESSED WITH THE GIFT OF ORGANIZATION Are you interested in making a difference in the field of healthcare? Would it give you satisfaction to be part of a team that contributes to improving the health and well-being of others? If you enjoy providing enthusiastic customer service and efficiently problem...

  • Administrative & Client Experience Assistant

    2 weeks ago

    Calgary, Alberta, Canada AM Accountants CPAs Full time $16,000 - $18,500 per year

    Join the Team at AM AccountantsAt AM Accountants, we're more than a CPA firm—we're a trusted partner for small and large businesses in Calgary and beyond. With 10+ years of experience, we help our clients with tax consultations, payroll, accounting, incorporations, and so much more. Our mission? To provide expert guidance with a personal touch and make...

  • Client Service Coordinator

    1 week ago

    Calgary, Alberta, Canada Bayshore Full time $45,000 - $65,000 per year

    Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • client support coordinator

    1 week ago

    Calgary, Alberta, Canada BDC Full time $45,000 - $70,000 per year

    We are banking at another level.Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Project Coordinator

    7 days ago

    Calgary, Alberta, Canada 2B Developments Full time $54,000 - $68,000 per year

    Company Description2B Developments offers project management and development consulting services throughout the project lifecycle. We specialize in developing small- to medium-scale projects, working with both public and private sector clients, with a primary focus on creating new affordable rental housing.Role DescriptionThis is a full-time Project...

  • REALTOR Success Coordinator and Event Coordinator

    1 week ago

    Calgary, Alberta, Canada Royal LePage Full time $47,000 - $51,000 per year

    The REALTOR Success Coordinator is responsible for engaging with REALTORS, internal customers, and consumers on behalf of Royal LePage Benchmark. You're responsible for helping REALTORS, internal customers, and consumers with questions or concerns regarding Benchmark products and services. Your duties will include ownership of the administrative function of...

  • Client Care Navigator

    2 weeks ago

    Calgary, Alberta, Canada Vision Loss Rehabilitation Full time $53,619 - $80,517 per year

    Do you want to make a difference in the lives of Canadians living with vision loss?At Vision Loss Rehabilitation Canada (VLRC), we are a national health services organization dedicated to empowering people who are blind, partially sighted, or deafblind to live safely and independently. Our certified specialists provide person-centered rehabilitation,...