Coordinator, Client Services

1 week ago

Calgary, Alberta, Canada Borden Ladner Gervais LLP (BLG) Full time

We are BLG: Canada's Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.

We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at

Purpose of the Role

The Coordinator, Client Services will be expected to maintain professional client relationships while obtaining payment of accounts.

Key Responsibilities

The key responsibilities of this role are:

  • Direct contact with clients to obtain payment status of accounts while maintaining the client relationship
  • Meetings with lawyers to properly manage their working capital
  • Reconcile client payments and accounts
  • Liaise with Practice Billing Coordinators and/or accounting for resolution of unpaid A/R billing issues
  • Prepare and send client statements on a monthly basis
  • Prepare various reports as requested
  • Report collection status to the lawyers and management
  • Updating notes in the collection software
  • Other duties as assigned by the Manager, Client Services
Key Competencies
  • Minimum 1-2 years of collections experience in a professional services firm; law firm experience preferred
  • Post-secondary degree or diploma in a related field of study, or equivalent work experience
  • Excellent verbal and written communication skills in English; bilingualism in French/English is a strong asset
  • Experience with Aderant (CMS) and Progress softwares are an asset
  • Intermediate level Excel experience
  • Strong analytical and attention to detail skills
  • Deadline-focused and able to set priorities while maintaining flexibility
  • A team player with good interpersonal skills
  • Available to work overtime when necessary

BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves.  We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+. 

We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.

  • Client Service Coordinator

    1 week ago

    Calgary, Alberta, Canada Bayshore Full time

    Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight...

  • Client Experience Coordinator

    1 week ago

    Calgary, Alberta, Canada MK Auto Group Full time

    Be the First Face of Exceptional Service. MK Auto Group is a leader in collision repair, known for delivering outstanding service and top-quality repairs. We're looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused, fast-paced environment. If you're passionate about creating a smooth and positive...

  • Service Coordinator

    2 weeks ago

    Calgary, Alberta, Canada Ainsworth Inc Full time

    If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth(a GDI company)team todayJob SummaryThe Service Coordinator is the initial point of contact between the client and field personnel....

  • Service Coordinator

    7 days ago

    Calgary, Alberta, Canada AutoCanada Full time

    Join the RidePosition:Service CoordinatorDealership:Northland VolkswagenLocation:Calgary, ABClassification:Full Time, Future VacancyNorthland Volkswagenis looking for Service Coordinator/Receptionist.This role is suitable for individuals who are passionate about delivering exceptional customer service to front-line customers in our Service Department. You...

  • Service Coordinator

    1 week ago

    Calgary, Alberta, Canada AutoCanada Inc. Full time

    Join the Ride Position: Service CoordinatorDealership: Northland VolkswagenLocation: Calgary, ABClassification: Full Time, Future VacancyNorthland Volkswagen is looking for Service Coordinator/Receptionist. This role is suitable for individuals who are passionate about delivering exceptional customer service to front-line customers in our Service...

  • client support coordinator

    1 week ago

    Calgary, Alberta, Canada BDC Full time

    We are banking at another level.Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Coordinator II

    1 week ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Your Opportunity:The Protective Services Team is looking for a highly motivated and seasoned professional to fill a permanent position of Coordinator II - Specialist, Fire and Life Safety (FLS). This position will be based in Calgary and/or South Zone. Location will be based on Candidacy. As the FLS Specialist, you will have progressive experience within a...

  • Service Coordinator

    6 days ago

    Calgary, Alberta, Canada Chubb Fire & Security Canada Full time

    Company DescriptionChubb provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses, and residences. With a coast-to-coast coverage through a team of experts, Chubb delivers advanced solutions to meet the most demanding security and life safety requirements across the country. The company excels in Fire &...

  • Client Services Representative

    6 days ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Your future is bright at AGATAt AGAT Laboratories, we are the next step in your career By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that...

  • Client Services Representative

    4 days ago

    Calgary, Alberta, Canada AGAT Laboratories Full time

    Your future is bright at AGATAt AGAT Laboratories, we are the next step in your career By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that...