Product Manager

Location : Sovra's Calgary Office
About SOVRA
SOVRA is a leading public procurement platform serving over 7,000 government agencies and connecting them with more than 1 million suppliers across North America.

With an international team of 500 experts, SOVRA offers comprehensive, end-to-end solutions tailored to address the unique challenges of public procurement, ensuring compliance, enhancing efficiency, and promoting transparency. Our commitment to innovation has been recognized with the Achievement of Excellence in Procurement (AEP) Certification from the National Procurement Institute, affirming our platform's adherence to the highest standards in efficiency and vendor accessibility.

By leveraging SOVRA's advanced tools and expansive supplier network, public agencies can optimize every tax dollar spent, drive better procurement outcomes, and deliver exceptional services to their communities.

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What will your primary responsibilities look like?

• Identify and validate Suppliers market issues and customer pain points by collecting internal and external stakeholder input, performing market research, customer interviews, focus groups, analyzing user data and using other methodologies.
• Understand the competitive landscape and solutions to differentiate the product offering.
• Have a deep understanding of the customer base and market segmentation as well as user personas to align the product offer with the go-to-market strategy
• Write business cases and define success criteria and KPI's for proposed product enhancements and features.
• Prioritize projects based on business goals, ROI, market demand, customer insights and other factors.
• Establish and maintain the product roadmap in alignment with product strategy and vision.
• Work with key stakeholders to define the requirements, design and features of the products to be developed.
• Plan and coordinate with the product marketing team the product launches and releases by clearly defining positioning and value to customer.
• Track and analyze success KPI's for all delivered products and features and derive potential improvements for future enhancements.
• Support the costumer success team for product inquiries and training as well as communication around the product roadmap and vision.
• Work closely with internal stakeholders to explain the benefits of the proposed products, obtain consent/buy-in and inform them of the key milestones and deliverables.
• Work closely with product owners and tech leads in defining and prioritizing the product backlog.
• Work closely with UX designers to ensure a delightful user experience.
• Explain the market problems, the proposed solutions and business context to empower the development team.
• Identify and track customer usage and behavior regarding key functionalities and product performance.

What elements of your professional background will be necessary and valuable in this role?

• Bachelor's Degree or higher, an asset;
• A minimum of 5 years in Product Management in the Software Technology Industry;
• Proven track record in identifying and analyzing market problems and customer needs and be able to translate those needs into digital products;
• Experience with interviewing customers, testing, and understanding their business processes and objectives to be successful;
• Experience with messaging and evangelism with customers;
• Experience in leveraging data and market research to identify issue and opportunities and build decisions based on facts and data;
• An eye for design and experience in User Experience (UX) Project Management and Agile methodology (SCRUM);
• Familiarity with AI capabilities and experience with AI powered solutions, an asset
• Experience with Pragmatic Framework, an asset;
• Experience with data analysis, an asset.

What are the assets that would make you stand out?

• Inquisitive, analytical personality, innovative, open-minded, dares to think differently and ask questions.
• A natural leader who can motivate a team based on his/her passion for the customer.
• Knowledge of Procurement processes, preferably within the public or semipublic sector, is an asset.
• Fluency in spoken and written English.
• Multi-tasker, highly flexible for shifting priorities, and taking on various projects at various stages and can work all in parallel. A start-up mindset fits well here, especially with the company rapidly evolving.

Thank you for your interest in SOVRA. However, only selected candidates will be contacted.

At SOVRA, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices

mdf commerce/SOVRA, through its wholly owned subsidiary International Data Base Corp., doing business as BidNet, participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.

mdf commerce/SOVRA, a través de su subsidiaria de propiedad total International Data Base Corp., que opera bajo el nombre comercial BidNet), participa en E-Verify. Si es seleccionado para empleo, se le solicitará proporcionar la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.