Administrator - Business Support

1 week ago

Thunder Bay ON PE V, Canada True North General Contracting Full time $45,000 - $60,000 per year

About Us

True North General Contracting is a Northern Ontario construction company built on Quality, Honesty, and Integrity. We take pride in creating high-standard residential and light-commercial projects — from renovations and additions to decks, kitchens, and new builds — while maintaining a positive and professional environment for our team.

One of our core beliefs is that True North should be a great place to work. We value stability and strive to provide continuous, year-round employment without winter layoffs, so our team can count on steady work and reliable income throughout the year.

Position Overview

We are seeking a detail-oriented and highly organized Administrative Assistant – SOP & Business Support to help develop and maintain the systems that keep True North operating efficiently.

This role focuses on documenting standard operating procedures (SOPs), coordinating training and certification tracking, supporting the creation and upkeep of the company's business plan, and maintaining structured records that support company growth.

The ideal candidate has strong organizational and communication skills, enjoys process development, and takes pride in producing clear, professional documentation that helps the entire team succeed.

Key Responsibilities

  • Develop and maintain company Standard Operating Procedures (SOPs) across all departments
  • Collaborate with management to create and update the company's business plan
  • Assist in developing and maintaining a skills matrix for all company positions
  • Track employee certifications, renewals, and required training (Working at Heights, WHMIS, First Aid, etc.)
  • Coordinate employee training schedules and maintain compliance records
  • Research government programs, industry regulations, or process improvements as directed
  • Maintain organized document libraries and ensure consistent formatting and version control
  • Create templates, forms, and reference documents (Word, Excel, PDF)
  • Support management with report preparation, data summaries, and meeting coordination
  • Maintain effective internal communication regarding procedural and policy updates

Qualifications & Skills

  • 2+ years of administrative, research, or documentation experience
  • Excellent written communication and attention to detail
  • Proficiency with Microsoft Office and Google Workspace
  • Experience with project management or CRM systems (Zoho, Notion, etc.) is an asset
  • Familiarity with construction, safety, or compliance documentation a plus
  • Highly organized, proactive, and comfortable managing multiple priorities

Working Conditions & Benefits

  • Full-time, Monday–Friday schedule
  • Continuous, year-round work (no winter layoffs)
  • Competitive pay based on experience
  • Health and dental benefits
  • Paid vacation and flexible hours for personal appointments
  • Company-provided PPE and required office tools/software
  • Opportunities for growth and advancement within a supportive team

Job Type: Full-time

Pay: $25.00-$35.00 per hour

Expected hours: No less than 28 per week

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Mileage reimbursement
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Work from home

Location:

  • Thunder Bay, ON P7E 2V3 (required)

Work Location: In person

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