Veterinary Receptionist

2 weeks ago

Dundas ON LH H, Canada Maple Vets University Plaza Full time

We are seeking a friendly and experienced receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and administrative support in a fast-paced environment. Experience in a receptionist/client care role is required, ideally in the veterinary medicine field. Previous experience with ezyVet as well as experience with animal restraint/animal care attendant duties are strong assets.

Responsibilities

  • Greet and assist patients and visitors as they arrive at the office, ensuring a positive first impression. This will include getting patient weights on the scale in the waiting room.
  • Manage incoming calls, emails, and messages, providing accurate information and directing inquiries to the appropriate personnel.
  • Schedule appointments and maintain the office calendar using ezyVet and PetDesk.
  • Handle patient records and documentation with attention to detail, ensuring confidentiality and compliance with CVO regulations.
  • Process payments and manage billing inquiries using ezyVet and Moneris POS.
  • Collaborate with other team members to facilitate efficient patient flow and support overall clinic operations.

Qualifications

  • Previous experience as a receptionist/client care representative is required.
  • Familiarity with veterinary medicine.
  • Proficiency in using computer systems, including ezyVet, PetDesk and Outlook.
  • Ideal candidate would ideally also have experience with animal care attendant responsibilities.
  • Strong communication skills with an emphasis on customer support and interpersonal interactions.
  • Excellent organizational skills with the ability to multitask effectively in a busy environment.
  • Attention to detail for tasks such as documenting conversations with clients and managing records accurately.
  • A positive attitude and professional demeanor are essential for creating a welcoming environment for patients.

Join our team as a receptionist where your contributions will be vital in helping us to provide excellent care for all of our patients and their people

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off

Work Location: In person

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