IT Support Analyst

6 days ago


Sudbury, Ontario, Canada Crosscheck Staffing Full time $60,000 - $80,000 per year

We're seeking a motivated IT Support Analyst to provide technical support and troubleshooting for end users across the organization. The ideal candidate has a strong foundation in Windows systems, Active Directory, and end-user support—and is comfortable resolving issues both remotely and onsite.

Responsibilities

  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network connectivity issues.
  • Manage user accounts, groups, and permissions in Active Directory.
  • Support Windows 10/11, Microsoft 365, and standard business applications.
  • Perform password resets, profile migrations, and workstation imaging.
  • Install, configure, and maintain laptops, desktops, printers, and mobile devices.
  • Escalate complex issues to Tier 2/3 support teams as needed.
  • Document all work performed in the IT ticketing system and maintain accurate asset records.
  • Assist with onboarding/offboarding of employees, ensuring proper account setup and access.
  • Participate in routine system maintenance, updates, and patching.

Qualifications

  • 1–3 years of experience in a Help Desk, IT Support, or Desktop Support role.
  • Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.
  • Basic understanding of networking concepts (TCP/IP, DNS, VPN, DHCP).
  • Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.).
  • Excellent communication and customer service skills.
  • CompTIA A+, Network+, or similar certification preferred.
  • French speaking skills

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