Sr. Business Systems Analyst

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$76,800 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Summary:

We are seeking a detail-oriented and collaborative Sr. Salesforce Business Systems Analyst (BSA) to join our team. The BSA will act as the liaison between business stakeholders and technical teams, ensuring that Salesforce solutions align with business goals. The role involves gathering requirements, analyzing business processes, and contributing to the design and optimization of Salesforce-based systems.

Key Responsibilities:

• Lead requirement gathering sessions with business stakeholders to gather, analyze, and document business requirements related to Salesforce and connected systems.
• Translate business needs into detailed technical user stories, functional specifications, and process flows.
• Collaborate with Salesforce Architect, developers, and QA teams to design and implement solutions.
• Assist in backlog grooming, sprint planning, and UAT for Salesforce projects and enhancements.
• Maintain a deep understanding of Salesforce features, configuration, and integration capabilities.
• Identify opportunities to optimize or automate existing processes using Salesforce.
• Provide end-user support, training, and documentation to drive adoption and efficient use of the platform.
• Ensure data integrity, security, and compliance within the Salesforce environment.
• Monitor and analyze system performance and provide recommendations for improvements.
• Analyze and classify incoming incidents to identify patterns, recurring issues, and potential system problems.
• Excellent communication, leadership, and interpersonal skills

Required Qualifications:

• Bachelor's degree in information systems, Business Administration, or related field
• 5+ years of experience as a BSA, with at least 3 years focused on Salesforce implementations.
• Strong knowledge of Salesforce platform functionality and limitations.
• Experience with both functional and non-functional testing specifically on Salesforce platform.
• Experience with Agile/Scrum methodologies.
• Excellent communication and interpersonal skills; able to interact with both technical and non-technical stakeholders.
• Proficient in writing user stories in Jira & Confluence, process documentation, and test cases.
• Regulatory compliance experience in Banking.
• Experience creating custom reports in Salesforce.

Preferred Qualifications:

• Salesforce certifications - Administrator, Business Analyst & Experience Cloud.
• Familiarity with data migration and data management tools (e.g., Data Loader, Salesforce Inspector).
• SQL querying skills with ability to independently extract data from SQL databases

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet

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