Guest Services

1 day ago

Dawson Creek British Columbia Canada Oak View Group Full time $38,500 - $50,000 per year


Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.



Overview

The Guest Services staff are an essential part of events at the Ovintiv Events Centre. They perform key roles such as ticket scanning, ID checking, ushering and wrist banding.

This role pays an hourly rate of $18.75

Benefits for Part-Time roles: Pension matching

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline



Responsibilities

  • Provide excellent customer service to ensure guests have a great fan experience
  • Become familiar with ticketing, seating locations, procedures and building policies
  • Ensure areas are safe for patrons and staff
  • Perform ID checks of patrons to ensure they are of legal drinking age
  • Anticipate and correct any trouble situations in your area
  • Handle and respond to any guest complaints or issues
  • Perform other duties and responsibilities as required
  • Perform written event summaries after each shift
  • Assist with housekeeping items during and after events


Qualifications

  • Experience in customer service is an asset
  • Must be friendly, courteous and polite with a positive attitude
  • This position requires the ability to be on your feet for extended periods of time
  • Confident working independently or as part of a team
  • Must have a flexible schedule that allows for evening and weekend work
  • Comfortable working in an environment where alcohol is served
  • Comfortable working in an environment that is often loud, dark and crowded
  • Must be willing and able to complete a Police Information Check
  • Must complete an Online Orientation and In-Person Training Session


Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.



Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.


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