Guest Services Agent

1 week ago

Ucluelet British Columbia VOR AO Canada Black Rock Oceanfront Resort Full time $40,000 - $60,000 per year

Now Hiring for Spring 2026. 

If you love people, this is the role for you Welcome folks from around the world and around the corner. You're a west-coast Ambassador brimming with warmth and hospitality. As first point of contact for guests, you'll help people get settled at the resort and connect to all the amenities and experiences that will make their trip one to remember.

Multi-tasking and working under pressure come second nature to you - operating the multi-line telephone switchboard, checking guests in/out, and acting as the central point for many internal/external guest communications is all in a days work.

We are Black Rock Resort in Ucluelet, on the edge of Pacific Rim National Park. Set amongst old growth Cedars and the rugged shoreline of Vancouver Island in the traditional territory of the Nuu-chah​-nulth people. Come share your passion

We're building a community that creates lasting and supportive relationships.

We act with integrity by committing to doing the right thing, leading by example and taking ownership of our words and actions.

We strive for sustainability by balancing our growth and its impact on climate and community with mindful steps to create a healthier future.

We have fun – we're cultivating a safe space to be yourself, be curious and play.

Job Duties:

  • Use property management software to check in/out guests, manage reservations, and take payments/deposits
  • Provide guests with information about Black Rock Oceanfront Resort and the surrounding area
  • Exceed guests' expectations by providing exceptional customer service, maintaining a professional attitude, and being creative in order to satisfy guest requests
  • Communicate with Housekeeping and other departments to ensure seamless co-ordination and proper follow-through
  • Answer telephone calls on the multi-line switchboard and respond to enquiries and bookings, forward calls to appropriate staff
  • Maximize hotel revenue opportunities through strong sales techniques
  • Comply with all Black Rock grooming standards
  • Comply with all Black Rock Health & Safety and Security regulations
  • Strictly adhere to all Black Rock Oceanfront Resort policies and procedures

Competencies Required:

  • Education/Experience
  • Minimum 1-2 Years Guest Relations Experience
  • Education in Tourism and Hospitality a huge asset

Skills

  • Exceptional Customer Service and Sales
  • Familiarity with Using a Computer and Common Software Programs
  • Familiarity with Hotel Management Software would be an asset
  • Ability to Multi-Task
  • Excellent Verbal, Listening, and Written English  Communication Skills
  • Ability to Maintain High Service Standard in Pressure Situations

We offer:

  • Staff Discounts 
  • Medical, Dental, Life Insurance & benefits after 6 months
  • Associate Rates for Hotel Stays
  • Volunteer Support Opportunities
  • Team Enrichment Events
  • Financial Support for Relevant Education Opportunities
  • Year-round Employment
  • Opportunities for advancement to other roles or positions
  • Inclusive Work Environment

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

  • Guest Services Agent

    1 week ago

    Tofino, British Columbia, Canada JGE Ocean Village Full time $35,000 - $45,000 per year

    POSITION SUMMARYReporting to the Guest Services Manager the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest Services Agent promotes a positive image of the property to guests, and accommodates guests during their stay in an attentive, courteous and friendly manner. Seeking candidates...

  • Guest Services Manager

    1 day ago

    Ucluelet, Canada Black Rock Oceanfront Resort Full time

    The Guest Services Manager is responsible for the overall management of the Guest Services team. Your passion for the hospitality industry will foster an authentic and unique West Coast experience for our guests. Your strong leadership capabilities and dedication to training and development will result in professional Guest Services Agents of the highest...

  • Guest Services Manager

    1 week ago

    Ucluelet, Canada Black Rock Oceanfront Resort Full time

    The Guest Services Manager is responsible for the overall management of the Guest Services team. Your passion for the hospitality industry will foster an authentic and unique West Coast experience for our guests. Your strong leadership capabilities and dedication to training and development will result in professional Guest Services Agents of the highest...

  • Seasonal Guest Services Agent

    7 days ago

    Rossland, British Columbia, VGY, Canada Crescent Careers Full time $24,000 - $49,000 per year

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Services Agent

    2 weeks ago

    Ucluelet, Canada Black Rock Oceanfront Resort Full time

    If you love people, this is the role for you! Welcome folks from around the world and around the corner. You’re a west-coast Ambassador brimming with warmth and hospitality. As first point of contact for guests, you’ll help people get settled at the resort and connect to all the amenities and experiences that will make their trip one to...

  • Guest Services Supervisor

    2 weeks ago

    Ucluelet, Canada Black Rock Oceanfront Resort Full time

    Black Rock Oceanfront Resort is seeking a dedicated Guest Services Supervisor to lead our front desk team and deliver exceptional hospitality to every guest. This role requires someone with a commitment to excellence and accountability, proven leadership skills, and a talent for creating memorable guest experiences. **About the Role** As the Guest Services...

  • Night Auditor

    1 day ago

    Ucluelet, British Columbia, VOR AO, Canada Black Rock Oceanfront Resort Full time $37,500 - $62,000 per year

    We're looking for someone dependable, detail-oriented, and comfortable working independently at night. This role combines overnight guest service with security responsibilities to help keep the resort safe, support guests with after-hours needs, and ensure financial and operational tasks are completed for the next day.You'll be part of a team that values...

  • Lounge Supervisor

    2 weeks ago

    Ucluelet, British Columbia, VOR AO, Canada Black Rock Oceanfront Resort Full time $60,000 - $80,000 per year

    Lead the Lounge Team at Black Rock Oceanfront ResortBlack Rock Oceanfront Resort is looking for a skilled and enthusiastic Lounge Supervisor to join our Big Beach Lounge team. Set against Ucluelet's stunning coastline, this role is perfect for someone who enjoys leading a team, creating memorable guest experiences, and keeping operations running...

  • Guest Service Agent

    5 days ago

    Regina, Saskatchewan, SZA, Canada InnVest Full time $30,000 - $40,000 per year

    Primary Responsibilities: Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies...

  • Guest Service Agent

    1 week ago

    Fredericton, New Brunswick, EBY, Canada InnVest Full time $35,000 - $50,000 per year

    The Guest Service Agent position is generally responsible for representing the hotel to the guest throughout the stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay.  They will also process the guest's method of payment, be customer-service oriented, and work closely with the housekeeping and...