Guest Services

1 week ago

Telegraph Cove British Columbia Canada Prince of Whales Whale Watching Full time $40,000 - $60,000 per year

You are the face of the brand and first point of contact for each of our guests. Your approach must be timely, friendly, and professional as you play an integral role in informing guest's first impressions of the company. Whether in person or over the phone, you will guide each guest through their entire pre and post purchase experience.

It is important that you are able to identify all of the touch points that make up the entire experience at Prince of Whales & North Island Kayak. Your performance will be measured by your ability to leverage personal stories and experiences with the brand to convert potential guests into life-long customers. We take pride in the level of service that we have been able to uphold over the last 25 years+ and it is important to us that you share this value. 

Primary Responsibilities:

  1. Maintains up to date product knowledge on all Prince of Whales, SeaVancouver, and North Island Kayak Tours

  2. Selling tours and making reservations in person, via email, and over the phone

  3. Checking guests in for tours; ensuring all points of the customer experience are seamless

  4. General office duties, including opening, closing, and ongoing organization of the office 

  5. Maintain communication with team members across various departments

Desired Skills & Attributes:

  1. Possess excellent interpersonal skills, both verbal and written

  2. Fluent in English; 2nd languages are an asset

  3. Ability to think on your feet and have a problem solving attitude

  4. Thrives in a fun, fast-paced environment

  5. Passion for the marine environment

  • Guest Services

    16 hours ago

    Telegraph Cove, British Columbia, Canada North Island Kayak Full time $40,000 - $60,000 per year

    Our Guest Services team is shared with our sister company, Prince of Whales Whale & Marine Wildlife team. Both companies operate out of a common office located on the historic boardwalk of Telegraph Cove. Please apply here -

  • Assistant Manager

    3 days ago

    Telegraph Cove, Canada Farewell Harbour Lodge Full time

    Work Term: Seasonal - Work Language: English - Hours: 40 hours per week - Education: Other trades certificate or diploma - Experience: 3 years to less than 5 years - **Work setting**: - Staff accommodation provided - Remote location - Tour boat - Tourism - Tourism/travel services - Marine - Management - ** Budgetary responsibility**: - 0 - $100,000 - **...

  • Guest Services Agent

    1 week ago

    Tofino, British Columbia, Canada JGE Ocean Village Full time $35,000 - $45,000 per year

    POSITION SUMMARYReporting to the Guest Services Manager the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest Services Agent promotes a positive image of the property to guests, and accommodates guests during their stay in an attentive, courteous and friendly manner. Seeking candidates...

  • Guest Services

    6 days ago

    Dawson Creek, British Columbia, Canada Oak View Group Full time $18,750 - $24,000 per year

    Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...

  • Guest Services

    16 hours ago

    Dawson Creek, British Columbia, Canada Oak View Group Full time $38,500 - $50,000 per year

    Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...

  • Guest Services

    1 day ago

    Dawson Creek, British Columbia, Canada Oak View Group Full time US$18,000 - US$54,000 per year

    Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...

  • Seasonal Guest Services Agent

    6 days ago

    Rossland, British Columbia, VGY, Canada Crescent Careers Full time $24,000 - $49,000 per year

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what it takes to be a part of something great. We will encourage you to bring your true self to work...

  • Guest Services Agent

    1 week ago

    Ucluelet, British Columbia, VOR AO, Canada Black Rock Oceanfront Resort Full time $40,000 - $60,000 per year

    Now Hiring for Spring 2026. If you love people, this is the role for you Welcome folks from around the world and around the corner. You're a west-coast Ambassador brimming with warmth and hospitality. As first point of contact for guests, you'll help people get settled at the resort and connect to all the amenities and experiences that will make their trip...

  • Guest Experience Associate

    7 days ago

    Vancouver, British Columbia, VGE, Canada Vancouver Aquarium Careers Full time $20,000 - $40,000 per year

    Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating.   Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and...

  • Guest Experience Associate

    23 hours ago

    Vancouver, British Columbia, VGE, Canada Vancouver Aquarium Careers Full time $98,400 per year

    Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating.   Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and...