Agent, Guest Services/Housekeeping

2 weeks ago

Dawson YT, Canada HAP Alaska-Yukon Full time $30,000 - $50,000 per year
Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Do you like to change-up your responsibilities to achieve a more dynamic work environment? Then this is the position for you This dual position is critical to the success of our daily operations. Employees go from assisting in the Housekeeping department, ensuring that all our visitors have a pristine home-away-from-home, to sharing your backyard with guests as you answer questions, share advice, and provide support within this shared position.

Finish your day in the afternoon and get out to adventure in the magic of the Yukon

RESPONSIBILITIES
  • Performs a variety of moderately difficult customer service tasks.
  • Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales.
  • Assists customers, employees, and management and responds to queries.
  • Ensure all assigned rooms and/or areas are clean and sanitized by the end of the shift.
  • Communicate with supervisors and other team members for service or technical updates, requests, or concerns.
  • Maintain organization for all housekeeping storage areas, ensuring they are clean of clutter and free from cross-contamination.
  • Complete regular projects and deep-cleaning.
  • Interact and communicate with guests, providing property-specific and local information, answering questions, and communicating concerns to the supervisor while creating memorable moments for our guests.
REQUIREMENTS
  • Must pass a pre-employment background check.
  • Minimum age of 19 years is required to reside in company housing, where available.
  • Must be eligible to work in Canada.

KNOWLEDGE, SKILLS, & ABILITIES

  • Must be able to lift 50 lbs/23 kgs.
  • Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
  • Ability to work in a fast-paced environment with multiple tasks and external influences.
  • Ability to work independently with minimal supervision while achieving daily goals.
  • Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
  • Ability to stand/walk/work on feet for a minimum of 8 hours per day.
BENEFITS
  • Travel - FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience – Of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories—whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.

Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.

We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.

HAP is committed to a diverse, equitable, and inclusive work environment.

The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.

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