Guest Services Agent

1 week ago

Tofino British Columbia Canada JGE Ocean Village Full time $35,000 - $45,000 per year

POSITION SUMMARY

Reporting to the Guest Services Manager the Guest Services Agent will ensure an optimal guest experience through the highest quality of customer service. The Guest Services Agent promotes a positive image of the property to guests, and accommodates guests during their stay in an attentive, courteous and friendly manner. Seeking candidates who are able to commit to a minimum of 6 months, year-round long-term positions available. Compensation includes a bonus upon contract completion.

KEY RESPONSIBILITIES

The key responsibilities of the position include but are not limited to:

-Provide 5-star customer service to all guests.

-Acknowledge and greet guests with a warm and friendly greeting.

-Maintain a high level of customer service at all time.

-Answer phone calls, return voicemails and respond to guest emails in a professional, courteous manner.

-Checking guests in and out.

-Resolve complaints - if a complaint cannot be resolved then forward to the appropriate member of the management team to follow through.

-Stay up to date on local knowledge, attractions, events and amenities.

-Ensure professional + clean presentation of front and back offices at all times.

-Work closely, and maintain good communication with the other departments to ensure guest satisfaction.

-Computing bills and obtaining payments accurately, as well as maintaining a small retail space.

-Perform other job-related duties and special projects assigned.

QUALIFICATIONS

-Great customer service skills, communication skills and organizational skills.

-Ability to work well unsupervised, at a fast pace while maintaining quality standards.

-Highly responsible and reliable.

-Proficient in English both verbally and in written work.

Here at Ocean Village we have a fantastic team of fun, friendly + hardworking staff

Staff accommodation provided to the right candidate.

Check us out @oceanvillage

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