Administrative Assistant

6 days ago

Saskatoon, Saskatchewan, Canada Pacific Western Transportation Ltd Full time

Job Details

Description
Administrative Assistant / Dispatcher
Do you have an administrative background with a passion for people? Do you enjoy using your superior customer service, problem-solving, planning, organizational and communication skills to ensure your success and the success of those around you? Are you excited by the opportunity to work in a fast-paced environment? If so, SOUTHLAND may have the perfect opportunity for you.

SOUTHLAND, a school/charter bus service provider, is seeking a dynamic, knowledgeable, professional Administrative Assistant / Dispatcher to join our team in Saskatoon. Reporting to the Operations Manager, this role will serve an administrative function across various departments.

This is a full-time position, working forty hours per week.

Qualifications

  • High school diploma or equivalent
  • Excellent customer service skills with a proven ability to serve the public and relate to coworkers in a courteous, helpful manner
  • Previous administrative experience
  • Previous experience in a customer-facing role, including handling customer concerns and complaints
  • Excellent verbal and written communication skills, intuitive and empathetic listening skills
  • Professional telephone etiquette
  • Organizational and problem-solving skills
  • Computer proficiency in Microsoft Word, Excel, and Outlook
  • Ability to multi-task, work effectively under pressure, and as part of a team
  • Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
  • Ability to handle stressful situations in a composed manner
  • Self-starter who can work on tight timelines

Principal Duties And Responsibilities

  • Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set out in the Driver's Handbook and Policy and Procedures manual
  • Schedule and assign charters as required
  • Assist in answering public and driver inquiries and finding solutions to concerns
  • Ensure all required paperwork/requests are completed in an accurate and timely manner
  • Create/improve existing Operations systems
  • Keep appropriate staff informed of any major issues, changes, or concerns in an expedient fashion
  • Fuel reconciliation
  • Receive and respond to requests for emergency assistance or service from dispatched resources
  • Data entry in various formats
  • Enter daily payroll, respond to payroll and benefits inquiries from employees, and act as a liaison between payroll department and employees
  • General office duties as required

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