Technical Sales Account Manager

1 week ago

Burlington, Ontario, Canada RPM Industrial Rubber Parts Full time

Reports To:

Sales Manager

About RPM

RPM delivers high-quality rubber solutions from rubber-to-metal bonding and vibration control to custom extrusions. Our products are built for durability and performance, backed by innovation, testing, and outstanding service. As a trusted partner to manufacturers across industries, we create sustainable, engineered solutions tailored to real-world challenges.

We're growing and looking for a driven sales professional who thrives on winning new business, deepening customer relationships, and becoming a trusted advisor to our clients.

Role Objective

The Technical Sales Account Manager is responsible for expanding revenue by growing existing accounts and securing new ones. Success comes from a consultative, solutions-focused approach: uncovering customer problems, shaping the right solution, and guiding opportunities from first conversation to close.

Every member of our team embodies RPM's core values: 
Listen - Make It Happen, Own It Whatever it Takes, Achieving Together.

Key Responsibilities

Business Development & Account Growth

  • Qualify new opportunities by assessing market potential and customer fit.
  • Prospect, generate leads, and actively pursue new accounts.
  • Grow and deepen relationships within assigned accounts to uncover new programs and increase share of wallet.
  • Conduct regular customer visits to understand operations, discover needs, and influence buying decisions.
  • Prepare strategic account plans, identify targets, and forecast future revenue opportunities.

Sales Execution

  • Prepare and deliver presentations, proposals, and product demonstrations.
  • Create quotes independently or in collaboration with inside sales.
  • Work closely with the RPM team to move deals through the pipeline and ensure every effort is made to close.
  • Achieve monthly sales and gross profit targets.
  • Record all activities, opportunities, and customer data in HubSpot CRM.

Customer Relationship Leadership

  • Resolve customer concerns with professionalism and urgency.
  • Build long-term relationships that position RPM as a strategic partner—not just a supplier.
  • Maintain a positive, solutions-oriented approach when engaging with internal teams and customers.

Professional Standards

  • Uphold RPM's core values in all interactions.
  • Demonstrate strong self-motivation, time management, and ownership of results.
  • Keep an organized, efficient workspace.
  • Participate in weekly one-on-ones, team meetings, and quarterly business reviews.

Desired Skills & Experience

  • Post-secondary education (Sales, Marketing, Technical disciplines preferred).
  • Minimum 3 years in industrial or technical sales.
  • Strong verbal and written communication.
  • Comfortable working with Engineers, Mechanical Designers, and Purchasing teams.
  • Ability to read drawings/specifications.
  • Proven ability to set goals, manage priorities, and persist through challenges.
  • Skilled in persuasion, negotiation, and relationship building.
  • Proficient in MS Office and CRM systems (HubSpot experience an asset).
  • Strong presentation and proposal development skills.
  • Results-oriented with a high sense of ownership.
  • Able to work a flexible schedule, including occasional overnight travel.
  • Valid driver's license with clean driving record.

Compensation

Base Salary:

$65,000 – $70,000 (commensurate with experience)

Commission:

Uncapped

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