Front desk/ Administrative Assistant

2 weeks ago

Toronto ON MM G, Canada Studio Plastic Surgery Full time

Front Desk / Administrative Assistant

Studio Plastic Surgery – Toronto, ON

Studio Plastic Surgery is one of Toronto's leading plastic surgery and medical aesthetics clinics, known for delivering natural, beautiful results with the highest standard of patient care. We're currently seeking a highly organized, polished, and client-focused Front Desk / Administrative Assistant to join our growing team.

As the first impression of our clinic, you'll play a vital role in creating a welcoming, professional, and seamless experience for every patient who visits or contacts us. This position is perfect for someone who thrives in a fast-paced, patient-centered environment and enjoys balancing client service with administrative responsibilities.

Key Responsibilities:

Front Desk & Client Experience

  • Serve as the first point of contact for patients by phone, email, and in person
  • Answer and direct incoming calls, manage voicemails, and ensure timely follow-up
  • Schedule consultations and manage provider calendars efficiently
  • Deliver exceptional service by addressing questions and concerns with empathy and clarity
  • Greet and check in patients, ensuring a warm and professional experience from start to finish
  • Track patient leads and follow up strategically to convert inquiries into bookings
  • Maintain accurate records of patient interactions and appointment statuses
  • Assist with EMR/CRM data entry, scanning, and file management
  • Collaborate with the medical aesthetics and clinical teams to ensure a seamless patient journey

What We're Looking For:

  • Minimum 2–3 years of experience in customer service or administrative support (preferably in a medical, aesthetics, or spa setting)
  • Excellent written and verbal communication skills
  • High level of professionalism, discretion, and emotional intelligence
  • Strong attention to detail and time management skills
  • Comfortable with scheduling platforms, EMRs, and Microsoft Office
  • A polished, proactive, and welcoming approach to client service

Why Studio Plastic Surgery?

At Studio, we blend clinical excellence with a boutique experience. You'll join a high-performing, supportive team dedicated to delivering both beautiful outcomes and a thoughtful, elevated patient journey.

Job Type: Part-time

Expected hours: 16 – 20 per week

Benefits:

  • On-site parking

Language:

  • English (preferred)

Work Location: In person

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