Front Desk Administrator

1 week ago

Toronto ON MK N, Canada Dogtopia Full time

Job Summary

We are seeking a professional and organized Front Desk Administrator to join our team. The ideal candidate will serve as the first point of contact for visitors and clients, providing exceptional customer service while managing administrative tasks efficiently. This role requires strong communication skills, proficiency with office software, and the ability to handle multiple responsibilities in a fast-paced environment. The Front Desk Administrator plays a vital role in maintaining smooth office operations and ensuring a positive experience for all visitors.

Responsibilities

  • Greet visitors and clients warmly, ensuring a professional and welcoming atmosphere
  • Lead management, nurture relationships and maintain client retention
  • Handle appointment scheduling, confirmations, and cancellations with attention to detail
  • Maintain filing systems and organize documents for easy retrieval
  • Must be comfortable up-selling
  • Ensure the front desk area remains tidy and organized throughout the day
  • Provide excellent customer support by addressing inquiries promptly and professionally
  • Uphold phone etiquette standards when communicating with clients and visitors

Experience

  • Prior clerical or administrative experience preferred
  • Familiarity with front desk operations, social media, event planning
  • Proficiency in Microsoft Office, Salesforce, Canva
  • Strong organizational skills with the ability to multitask efficiently in a busy environment
  • Excellent communication skills, including phone etiquette and customer service expertise
  • Experience with filing systems, proofreading documents, and handling administrative duties is desirable
  • Must love dogs

This position offers an engaging work environment where organizational skills and customer service excellence are highly valued. The Front Desk Administrator will be instrumental in creating a positive first impression for all visitors while supporting daily operational functions.

Job Type: Part-time

Pay: From $17.60 per hour

Expected hours: No less than 20 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance

Work Location: In person

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