Office Manager

4 days ago

Elmsdale, Nova Scotia, Canada H&R Block - This position is located in the deep SW of Calgary Full time

Job Overview

We are seeking a dedicated and organized Client Services Leader (CSL) to join our team. This role involves managing client interactions, supporting administrative functions, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong communication skills, office experience, and the ability to handle multiple responsibilities efficiently. This position offers an opportunity to contribute to a dynamic team environment while developing valuable skills in client relations and office management.

ESSENTIAL DUTIES AND RESPONSIBILITIES –

  • Promotes, supports and ensures that all services and programs are offered to clients in accordance with company policies, procedures, and established targets.

  • Shares individual performance goals and results with Tax Professionals and District Manager.

  • Monitors, evaluates, and coaches Associates to attain desired results.

  • Implements Instant Refund program according to district plan.

  • Schedules and conducts Associate interviews, training, and evaluations.

  • Assigns or reassigns work to office staff, monitors the weekly and daily work schedules, and approves overtime requests.

  • Provides day-to-day coaching, as well as, timely and specific performance feedback to individual Associates.

  • Ensures that every Associate has completed all required training; arranges for additional training/support as required.

  • Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-day closing procedures. Records all transactions in the CIS computer and completes bank deposits in accordance with the District Manager's instructions.

  • Ensures the district operating plan is followed and that major variation from the plan are discussed and resolved in coordination with the district manager.

  • Follows standard operating procedures for office opening and closing requirements, security, supply ordering, file maintenance, and office appearance and cleanliness. Follows-up to ensure compliance.

  • Provides assistance and support in the district training sessions, as required.

  • Responds in a timely manner to client service issues or Associate relations concerns, utilizing the support of the District Manager for more complex issues or where there is uncertainty.

  • Other duties as assigned.

III. QUALIFICATIONS

  • Proven customer service skills.

  • Effective verbal and written communications skills, public relations skills, detail-oriented, organizational, math and analytical skills.

  • Demonstrated leadership ability to effectively guide Associate performance.

  • Possess administrative and organizational skills to plan and coordinate office workload

  • Understanding and previous use of a Windows-based computer system and applications such as Microsoft Word, Excel, and Outlook.

  • Understanding and previous use of CIS, Profile, tax preparation software, and other applicable software is preferred.

Job Types: Full-time, Fixed term contract, Seasonal

Contract length: 4 months

Pay: $18.00-$20.00 per hour

Expected hours: 32 – 44 per week

Benefits:

  • On-site parking
  • Store discount

Application question(s):

  • Have you had prior experience being in charge of an office?
  • Are you able to start immediately?

Work Location: In person

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