Operations Manager

1 day ago


Calgary, Alberta, Canada Stern Victor Industries Full time

Role summary

We are hiring an Operations Manager to lead daily operations, drive process improvements, manage on-site teams, and ensure consistent, high-quality service delivery. This role combines people leadership, operational planning, vendor management, and performance tracking.

Key responsibilities

  • Oversee day-to-day operations across service delivery, scheduling, logistics, and shop/field teams.
  • Hire, train, coach, and manage staff; conduct performance reviews and develop succession plans.
  • Develop and implement standard operating procedures, safety protocols, and quality controls.
  • Coordinate with sales, project managers, and finance to allocate resources and meet contractual SLAs.
  • Manage vendor relationships, procurement, inventory, and equipment maintenance schedules.
  • Monitor KPIs (utilization, on-time delivery, cost variance, safety incidents) and produce regular operational reports.
  • Lead continuous-improvement initiatives to increase efficiency and reduce operating costs.
  • Ensure compliance with regulatory and company safety requirements.

Qualifications (required)

  • 4+ years of operations or site-management experience in industrial services, manufacturing, or related sectors.
  • Proven people-management experience, including scheduling and performance management.
  • Strong organizational, problem-solving, and communication skills.
  • Experience with budgeting, vendor management, and KPI-based reporting.
  • Familiarity with health & safety regulations and incident reporting.
  • Authorization to work in Canada.

Qualifications (preferred)

  • Diploma or degree in Business, Engineering Technology, Operations Management, or related field.
  • Experience with ERP/work-order systems, maintenance planning tools, or Lean methodologies.
  • Occupational health and safety certification (e.g., COR) or supervisory safety training.
  • Bilingual (English/French) an asset for some client sites.

Job Types: Full-time, Permanent, Fixed term contract

Pay: $30.12-$55.27 per hour

Benefits:

  • Company car
  • Company events
  • Extended health care
  • Flexible schedule
  • Paid time off

Work Location: On the road


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