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Operations Manager

6 days ago

Calgary, Alberta, Canada Ecco Supply Full time

About Us

For over 60 years, The ECCO Group has been a trusted leader in the HVAC industry, specializing in sheet metal manufacturing and wholesale HVAC distribution. Our ECCO Supply division provides top-quality heating, ventilation, and air conditioning products to contractors and businesses across Western and Central Canada.

As we expand into the U.S., we're seeking an experienced Operations Manager to help us deliver exceptional customer service and operational excellence.

The Role

As Operations Manager, you will oversee multi-site operations across branches, warehouses, and distribution centers. Your focus will be on inventory management, supply chain optimization, and process improvement using Lean principles. This is a strategic leadership role that drives efficiency, enhances customer satisfaction, and supports our growth in the HVAC wholesale distribution market.

Key Responsibilities

  • Operations Management: Optimize workflows in inventory control, order fulfillment, and customer service across all locations.
  • Process Improvement: Develop SOPs, implement Lean/Kaizen initiatives, and scale best practices for productivity and cost reduction.
  • Inventory & Supply Chain: Ensure accurate inventory planning, procurement alignment, and timely restocking.
  • Team Leadership: Build a high-performance culture, deliver training, and lead change initiatives.
  • Customer Service: Maintain service excellence and resolve operational challenges impacting customer satisfaction.
  • Safety & Compliance: Champion health and safety programs, conduct audits, and ensure compliance with regulations.

Qualifications

  • Bachelor's degree in operations management, Supply Chain, Business, or related field.
  • 5+ years of experience in operations management (HVAC, wholesale distribution, or retail preferred).
  • Knowledge of Lean principles (5S, Kaizen); Lean/Six Sigma certification is an asset.
  • Strong leadership experience managing multi-site operations.
  • Expertise in inventory management, supply chain processes, and ERP systems.
  • Proven ability to implement process improvements and drive operational efficiency.

Why Join ECCO?

  • Be part of a growing HVAC leader expanding into new markets.
  • Work in a collaborative, safety-first culture that values innovation and continuous improvement.
  • Opportunity to make a significant impact on operational strategy and customer experience.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Work Location: In person