Restaurant Supervisor

Job Description

Have fun and work on a fantastic, growing team Chef Joe Friday and Friday Burger Company (FBC) is looking to hire a positive and dynamic Restaurant Manager for the first ever FBC location. As a Manager, you empower and lead the FBC team to deliver exceptional guest experiences. You promote a respectful and hard-working team environment and manage team members with open communication and understanding. You have the knowledge, skills and long term vision to support the Restaurant Ownership team in running a successful quick service restaurant.

About Friday Burger Co.

Every Friday Burger is handcrafted, fresh, and made with the highest quality local ingredients. Friday Burger Company is the first quick-service burger restaurant founded by Chef Joe Friday (Luma, VaiVai, Calii Love, Friday Roots, The Chef Collective). Chef Joe Friday was born in North Carolina, raised in Okinawa, Japan, and trained in French Cuisine. Educated at the Culinary Institute of America in New York City, Friday has also staged at top restaurants in the US, Japan, Norway and England. Joe Friday's burger, was rated top 10 in Toronto bars by the popular BlogTO.

Friday Burger Co's first location is located in the heart of downtown Toronto, in the brand new CIBC SQUARE TABLE FARE + SOCIAL on the 4th floor. TABLE is a state of the art culinary destination with some of Toronto's top independent restaurant kiosks. Located 81 Bay Street, near the Scotiabank Area, Union Square, and many office towers, Friday Burger Co will be a food destination for many Torontonians during lunch, dinner and before & after the game

Friday Burger Co is opening to the public in August 2023 and we are hiring to prepare for opening. Learn more about Friday Burger Company at our website:

Responsibilities of a FBC Manager include:

• Plan, organize, direct, control and evaluate daily operations, including ordering and inventory management
• Monitor and control budgets (labor costs, food and waste costs) along with FBC ownership
• Manage FBC Team Members to help maintain and achieve restaurant targets and standards, and coaching FBC Team Members to provide an excellent customer service experience
• Set staff work schedules, monitor performance, and conduct performance reviews, recruiting & hiring, training and terminating employees
• Understand all front-of-house and back-of-house operations, including in depth understanding of our Lightspeed point of sale (POS) and multiple delivery platforms (Ritual, UberEats, DoorDash, etc.)
• Spend a reasonable amount of time every shift on the floor supporting and working with employees and looking for ways to improve operations and efficiencies
• Address any customer complaints or concerns with respect and dignity
• Responsible for delivering exceptional hospitality to our guests while balancing high volume with high quality
• Participating in planning and improving ongoing training and development
• Follow company policies and procedures for food handling and safety
• Other duties which involve the day to day operation of a quick-service restaurant

Job Qualifications

• Previous experience in restaurant operations / hospitality and / or food service experience - one year or more. Quick service restaurant experience is preferred
• Fluent in English
• Ability to learn quickly in fast-paced, high volume environment
• Strong management and leadership skills, with experience managing and fostering growth of team members and managing a restaurant's financials
• Strong communication skills, time-management and organizational skills with high attention to detail
• Open availability and flexibility is a must; ability to work any shift
• College or University Education preferred
• Access to reliable transportation
• Able to legally work in Canada
• Lifting and/or moving up to 20 lbs at times

Why Friday Burger Co.?

We provide an environment that encourages learning and growth, and we reward people who meet and exceed our standards of success. We are committed to taking care of our Team Members through the opportunities we create to learn, grow and expand with FBC. You will enjoy competitive pay rates, bonus programs, and career growth opportunities. FBC is continuing to expand and open additional locations, and are looking for strong candidates who want to advance their career and grow with the Friday Burger Team.

Other benefits include:

• Tip Out
• Employee Food Discount Program
• Referral Bonuses
• Direct Deposit Pay
• Team Building Events

Job Type: Full-time

Pay: $20.00-$22.00 per hour

Benefits:

• Company events
• Discounted or free food
• Store discount

Ability to commute/relocate:

• Toronto, ON M4C 1K3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Hospitality: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Smart Serve (preferred)

Work Location: In person