Credit Collections Supervisor

1 week ago

Markham, Ontario, Canada Vaco by Highspring Full time

About the Opportunity

  • Lead a team of collectors by providing daily direction, motivation and performance coaching
  • Conduct regular 1:1's, monitor KPI performance and implement action plans to improve productivity and cure rates
  • Foster a high-performance culture that balances results with customer experience and compliance
  • Review past due accounts to ensure department objectives are met
  • Provide the collections team with guidance, coaching and recommendations to minimize losses
  • Provide the collections team with direction and approvals, ensuring all collection process steps are followed
  • Approve repossessions & vehicle write-offs
  • Accurately process Leased Vehicle Total Loss Reports daily, ensuring policy compliance
  • Review inventory management reports monthly to ensure repossessions are moved to auction, sold & closed promptly
  • Review the Collection Team's calls for quality assurance
  • Review Collections Dashboard stats daily.
  • Collaborate with the Collections team to analyze results and review expectations
  • Work with the Retail Credit team to investigate potential fraudulent activities
  • Work with bailiffs, skip tracers daily to discuss customer/vehicle location
  • Work with internal & external Legal Counsel to discuss legal files
  • Collaborate with the Re-Marketing Department and Auctions regarding vehicle pick-up, sales & resolve any discrepancies as required
  • Assist the Customer Account Associates with unresolved or disputed insurance total loss claims as required
  • Handle all customer escalations relating to delinquency and repossession disputes

About You

  • Postsecondary Diploma or Degree (business or related discipline preferred)
  • 5+ years relevant work experience in Collections
  • Supervisory experience with the ability to lead, coach, motivate and develop a team
  • Excellent communication, negotiation and conflict resolution skills
  • Proficient in data analytics with the ability to identify insights and recommend improvements
  • Self-starter, independent and results-driven
  • Innovative and proactive mindset and approach
  • Proficient in Microsoft Office Suite and customer service management software (ex. Salesforce)
  • Bilingual (English/French) preferred

  • Collections Supervisor

    1 week ago

    Markham, Ontario, Canada Toyota Credit Canada Inc. Full time

    Job DescriptionCollections SupervisorAbout Toyota Financial ServicesToyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the...

  • Credit Administrator

    2 weeks ago

    Markham, Ontario, Canada Quantum Management Services Ltd. Full time

    Position:Credit AdministratorLocation:Markham (Onsite)Salary:Competitive and based on experienceJob Type:Temporary (12 months with potential for extension)Overview:Our client, a well-established financial institution, is seeking aCredit Administratorto support the credit administration and lending operations team. In this role, you will review, validate, and...

  • Bilingual Assistant Customer Accounts Associate, Collections

    2 weeks ago

    Markham, Ontario, Canada Toyota Credit Canada Inc. Full time

    Toyota Financial Services currently has an exciting 12-month contract asBilingual(English and French) Assistant Customer Accounts Associate, reporting to the Supervisor of Collections.This role resides in our Markham Head Office.What you will be doing:• Call delinquent accounts that are 15 to 59 days past due• Confirm clients' information and make...

  • Credit and Collections Analyst

    2 weeks ago

    Markham, Ontario, Canada BGIS Full time

    Job DescriptionWho We AreBGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage...

  • Credit and Collections Analyst

    1 week ago

    Markham, Ontario, Canada BGIS Full time

    DescriptionWho We Are   BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we...

  • Director, Credit Risk Strategy

    2 weeks ago

    Markham, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge...

  • Credit Risk and Analytics Analyst

    2 days ago

    Markham, Ontario, Canada YAMAHA MOTOR CANADA LTD. Full time

    Yamaha Motor Corporation ("YMC") is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; "offering more excitement and a more fulfilling life for people".Yamaha Motor Canada Ltd ("YMCA") is a subsidiary of YMC, responsible for...

  • Supervisor, Accounts Receivable

    2 weeks ago

    Markham, Ontario, Canada Reliance Home Comfort Full time

    Find Your Limitless with RelianceBy joining Reliance as aSupervisor, Accounts Receivableyou'll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities...

  • bartenders supervisor

    2 weeks ago

    Markham, Ontario, Canada La Luce Ristorante Full time

    OverviewLanguagesEnglishEducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearor equivalent experienceExperience1 year to less than 2 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.Work settingRestaurantResponsibilitiesTasksArrange the bar area to...

  • Housekeeping Supervisor

    28 minutes ago

    Markham, Ontario, Canada Compass Group Full time

    Working Title: Housekeeping Supervisor - Part TimeEmployment Status: Part-TimeStarting Hourly Rate: $ 24.00 Per HourAddress: 4001 Leslie St. North York ON M2K 1E1New Hire Schedule: Open Availability/ Must be available for weekends/ Overnights/ Weekdays morning/ Evenings Compass One Healthcare is a premier healthcare company with 46,000 engaged team members...