Supervisor, Accounts Receivable

Find Your Limitless with Reliance
By joining Reliance as a
Supervisor, Accounts Receivable
you'll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless – join us

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Supervise and manage a team of collections agents, including training, coaching, and performance evaluations.
• Ensure team members meet or exceed collection goals and KPIs.
• Monitor and track team performance, providing feedback and developing action plans to address performance issues.
• Analyze accounts to support appropriate action, such as payment arrangements, account terminations, retention or write-offs.
• Resolve escalated customer issues, ensuring a balance between customer service and collections goals.
• Support or lead business projects or enhancements as required
• Coach team members to their highest potential
• Provide guidance and support to agents regarding difficult collections cases and customer interactions
• Ensuring effective and efficient recovery of outstanding debts while maintaining positive customer relations through call listening, coaching and skill based learning
• Recommend improvements to collections processes and technology to streamline operations and enhance performance.
• Conduct regular audits of team activity and ensure adherence to policies and procedures.
• Review and analyze reports for team collection performance and trends to enhance overall portfolio
• Recommend improvements to collections processes and reporting to streamline operations and enhance performance.
• Develop and implement collections strategies to maximize recovery rates and reduce outstanding balances.

What do you bring?

• 2-3 years of proven experience in collections, credit management, or a related field.
• Post-secondary education (University Degree, College Diploma or equivalent).
• Previous experience in a supervisory role, with the ability to lead, motivate, and develop a team.
• Strong knowledge of collection techniques, debt recovery, and regulatory requirements.
• Excellent communication, negotiation, and conflict-resolution skills.
• Analytical mindset with the ability to identify trends and implement corrective actions.
• Proficient in Microsoft Office Suite and customer service management software.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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