Credit and Collections Analyst

Job Description
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

Summary
The
Accounts Receivable Analyst
is responsible for accurate and timely processing of customer receipts to established internal policies, process, and work instructions, as well as financial reporting of Accounts Receivable results. In addition, this team member will provide customer statements, respond to customer inquiries, and act as the initial point of contact for all account inquiries.

Key Duties & Responsibilities
Customer Receipts Processing

• Processes customer payments (receipts) in accordance to established processes.
• Communicates with concerned parties such as client or product line controllers and the client's payables department to follow up, clarify information or resolve disputes (i.e. payment not made on time). Escalates to management, where required.
• Communicates with clients to set up electronic fund transfers (EFTs) for payments.
• Reviews documents for compliance and completeness against established requirements. Identifies non-compliant items and missing information and obtains information to ensure compliance to established procedures and requirements.
• Ensures cash is applied in the appropriate customer within the company ERP.
• Ensures cash application policies and procedures are complete and updated on a regular basis.
• Identifies areas of process improvement and participates in automation of cash application and accounts receivable tasks.
• Prepares, documents and performs bank deposits.
• Review customer funds received and prepare analysis for treasury to transfer funds to the appropriate client or BGIS bank account.

Accounts Receivable Monitoring

• Monitors notice of payments and contacts client if funds not received to verify wire details correct.
• Reviews unapplied cash receipts and follows up with concerned parties to find out payment details. Escalates issues to management that cannot be resolved.
• Prepares accounts receivable (AR) aging reports and performs analysis where required (ex. AR sub-ledger vs Trial Balance).
• Prepares various balance sheet schedules to support reconciliation of AR vs TB.
• Calculates revenue provisions for doubtful accounts.
• Works with client account or product line finance to gather information required to process client set up requisitions.
• Files, maintains, and retrieves documentation for audit support.
• Assists with preparing customer statements & communicating directly with clients, escalating to the Manager as needed.
• Understands pertinent construction law in order to advise internal stakeholders of potential risks within individual accounts.

Problem Solving

• Account reconciliation (Financial Analysis / Investigation).
• Create and analyzing reports.
• Understands the internal organizational structure in order to connect with the appropriate groups for payment errors and inquiries.
• Other duties as required.

Knowledge & Skills

• Community college diploma preferably in accounting with up to three years of related experience.
• Basic understanding of full cycle accounting and interactions between financial systems (AR sub-ledger vs TB).
• Ability to execute work according to established procedures.
• Ability to process a data requiring strong attention to detail and accuracy.
• Ability to communicate effectively with others for the purpose of data exchange, clarification and dispute resolution.
• Ability to exercise judgment.
• Proficient with accounting systems, MS Office Excel and other MS Office software applications along with ability to quickly learn other information systems and software applications.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success