Director, Credit Risk Strategy

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Director, Credit Risk Strategy. Could It Be You?
The Director, Credit Risk Strategy will lead a team that leverages data and analytics to define and execute credit strategies for the full customer lifecycle. This leader will also serve as the Single Point of Contact (SPOC) from Risk to define, build, and manage a state-of-the-art risk strategy and implement them in the system for Questbank.

This role is responsible for both defining the strategic vision for risk systems and developing the credit strategies (e.g., adjudication, account management) that run on them. The ultimate goal is to enable profitable growth and deliver a best-in-class customer experience by ensuring that the portfolio remains profitable while operating within the risk appetite.

This position partners closely with enterprise partners in Product, Technology, Finance, Operations, and Sales to lead strategic projects.

Reporting to the Chief Credit Risk Officer, the Director, Credit Risk Strategy is responsible for heading the end-to-end development, implementation, and maintenance of the enterprise's credit risk strategies , as well as the data infrastructure and technology systems that support them.

Need more details? Keep reading…
In this role, responsibilities include but are not limited to:

Strategy & Analytics
:

• Developing and implementing life-time value (LTV) based credit adjudication strategies.
• Developing and implementing LTV-driven account management strategies (e.g., limit increases/decreases).
• Working with the modeling team to develop and maintain credit risk and predictive models.
• Developing and implementing foundational testing for optimizing initial limit assignment and pricing.
• Monitoring, tracking, and reporting on credit strategy performance, incorporating industry benchmarks.
• Monitoring, identifying, and escalating material credit risks, taking ownership of action plans.

Systems, Data & Infrastructure:

• Defining the strategic roadmap and system requirements for end-to-end risk management (adjudication, authorization, collections, fraud).
• Leading the deployment of risk infrastructure for new product launches.
• Defining and designing the Risk Data strategy for both production use and offline analytics, working with Technology to execute.
• Setting standards and processes for data governance, accuracy, and completeness.
• Ensuring appropriate controls for change management within the decision-engine.

Leadership & Project Management:

• Leading a best-in-class credit risk management team, creating a culture of empowerment and continuous development.
• Leading and managing large-scale, complex initiatives and projects with long timelines and multiple stakeholders.
• Defining achievable milestones and providing regular updates to senior executives on progress and challenges.
• Developing in-house expertise to manage onboarded systems for self-reliance and cost reduction.

Vendor & Stakeholder Management:

• Serving as the primary SPOC from Risk for cross-functional teams (e.g., Journey, Products, Marketing, Technology, Compliance).
• Managing key vendor relationships, including credit bureaus and decision-engine/platform providers (e.g., Tsys, HPS).
• Managing vendor contracts with strong discipline on costs, optimizing orchestration without compromising risk mitigation.
• Supporting Legal and Compliance to deliver AML and regulatory reporting requirements.

So are YOU our next
Director, Credit Risk Strategy
? You are if you…

• Hold a University Degree in a quantitative field (e.g., Statistics, Economics, Business, or Engineering)
• Have a combined 10+ years of experience in financial services/fintech, developing credit strategies and implementing credit strategy
• Have 7+ years of experience in a leadership and people management capacity
• Have experience with Tsys or HPS
• Have experience with adjudication and transaction modeling system
• Have experience with Fraud related systems
• Have experience with managing credit adjudication system
• Have a proven track record of analyzing credit card data and making strategic recommendations to senior management
• Possess strong statistical knowledge and experience with credit strategy development for credit cards.
• Have a deep understanding of the consumer credit card industry, P&L reporting, and the credit card lifecycle
• Have demonstrated an ability to lead complex, long-term projects
• Are proactive, agile with a start-up mindset to move quickly
• Are team oriented and persuasive with a collaborative mindset
• Have strong communication skills, with the ability to present information in a succinct and organized manner
• See the "big picture" while remaining comfortable with day-to-day responsibilities

Sounds like you? Click below to apply
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.