Medical Office Assistant

Nestled amidst the vibrant Cambie Gardens, Sparsh Wellness Retreat stands as a beacon of tranquility and style within this bustling metropolis. Very conveniently situated, our premium location provides hassle-free accessibility and ample parking, guaranteeing a seamless experience for our valued clients and staff.

We are currently seeking passionate Medical Office Assistant to join our team at Sparsh Wellness Retreat. Being a part of our team helps you achieve career goals with high standards of knowledge, experience and handsome payouts which is one among the best in the industry. We are highly committed to provide and maintain a dynamic work place amalgamated with professionalism and friendly vibes.

• State-of-the-Art Infrastructure: Our modern facilities are equipped with all modern equipment inside 8 spacious hygienically maintained rooms, ensuring the highest standards of care to provide a comfortable and inviting environment for both clients and the health service provider.
• Prime Location: Located in the heart of Cambie Gardens, one of the most sought vicinity potentially inhabited by high income quality conscious population our clinic boasts easy accessibility and ample parking, ensuring a seamless experience for both clients and staff.
• Surrounded by Nature: Immerse yourself in tranquility as you work surrounded by lush greenery and serene surroundings, fostering a sense of peace and well-being.
• Professional Environment: We are deeply committed to maintaining a professional and inclusive workplace culture, where every team member is valued and respected.
• Opportunities for Growth: We are committed towards our unwavering support for the professional growth and development of our team members, with opportunities for advancement resulting into financial growth.

Duties

• Deliver exceptional customer service by promptly addressing customers' needs, concerns, and requests.
• Greet and welcome customers/patients as they arrive, creating a positive first impression.
• Manage customer escalations with tact and professionalism, adhering to clinic policies and procedures.
• Managing efficient check-in and billing processes, ensuring timely submission of invoices to insurance companies, including ICBC, for claims and settlements.
• Handle appointment bookings and inquiries via phone, email, and in-person interactions.
• Respond promptly to customer support, sales, and billing inquiries received through phone calls and emails.
• Proactively generate leads and follow up with potential clients in the existing database, promoting appointments and services.
• Maintain cleanliness and organization of the clinic, ensuring a welcoming environment for customers and patients.
• Managing laundry services and the upkeep of therapy rooms, ensuring they are clean, stocked, and ready for treatments.

Skills

• Excellent customer service skills, with a focus on enhancing customer satisfaction and operational efficiency.
• Strong computer skills, particularly in booking systems and billing processes.
• Exceptional organizational abilities, with the capability to handle multiple tasks effectively and efficiently.
• Previous experience in a clinic environment is a must, with familiarity with Jane App.
• Flexibility in working hours and a willingness to adapt and learn in a fast-paced setting.

If you're passionate about promoting wellness and eager to join our team, we'd love to hear from you.

Please submit your resume to be a part of promising future ahead with Sparsh Wellness Retreat.

Job Types: Full-time, Part-time, Casual

Pay: From $20.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site gym
• On-site parking
• Store discount

Experience:

• Jane App: 1 year (required)
• Customer service: 2 years (required)

Work Location: In person