Guest Services Administrator/Front Desk Associate

4 days ago

Toronto ON MS P, Canada Massage Addict - Bloor West Village Full time

Guest Services Administrator / Front Desk Associate

(Seasonal Opportunity – Potential for Extension)

Join a team that helps Canadians feel their best

Massage Addict is proudly 100% Canadian owned and locally operated. With over 115 multidisciplinary clinics and more than 1,800 Registered Massage Therapists, Chiropractors, Acupuncturists, and Reflexologists nationwide, we help over 81,000 Canadians every month manage their pain, stress, and overall wellness.

About the Role

As a Guest Services Administrator (GSA), you'll be the welcoming face of our clinic and the friendly voice our clients hear on the phone. You'll play a key role in creating an exceptional client experience—from the first hello to the final goodbye.

You thrive in a fast-paced, team-oriented environment, love to stay organized, and handle multiple priorities with a smile. With your "can-do" attitude, you'll balance both administrative and client care responsibilities while ensuring a safe, clean, and positive atmosphere for everyone who visits our clinic.

Key Responsibilities

  • Deliver exceptional client service by answering calls, booking appointments, and greeting clients warmly.
  • Ensure every client feels welcome and informed about our clinic and services.
  • Maintain accurate records, complete forms, and support administrative tasks for new and returning clients.
  • Assist with opening and closing shifts to ensure smooth daily operations.
  • Perform general housekeeping duties to maintain a clean, professional, and inviting clinic environment (including reception, washrooms, and treatment areas).
  • Stay knowledgeable about Massage Addict's full range of services and promotions.

Qualifications

  • Minimum 1 years of experience in a customer service or administrative role.
  • Excellent communication, organization, and multitasking skills.
  • Friendly, calm, and professional demeanor with great people skills.
  • Confident using Microsoft Office and scheduling or CRM software.
  • Reliable and punctual with access to transportation.
  • Available for opening and closing shifts, evenings, and weekends (20–30 hours per week).

What We Offer

  • A professional, supportive, and fun work environment.
  • A passionate and collaborative team.
  • Hourly wage plus bonus/commission opportunities.
  • Seasonal position with potential for extension based on performance and business needs.

Clinic Details

Location: Massage Addict – Bloor West Village

Hours:

  • Monday – Friday: 9:00 AM – 9:00 PM
  • Saturday: 9:00 AM – 6:00 PM
  • Sunday: 9:00 AM – 5:00 PM

How to Apply

If you're organized, people-focused, and ready to grow in a supportive environment, we'd love to hear from you

Apply online:

Email your resume to:

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $18.00 per hour

Work Location: In person

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