IT Support Applications Analyst

Job Summary

Beam Radiology is seeking a dedicated and proactive IT Support Applications Analyst to join our team. Reporting directly to the IT Manager, this role is essential for the support, maintenance, and optimization of our critical clinical and business applications within a dynamic radiology environment.

The successful candidate will play a vital role in ensuring seamless data flow, troubleshooting system issues, and contributing to the implementation and enhancement of our application suite. This position involves a blend of technical support, system analysis, and project participation, requiring collaboration with various departments to ensure our applications align with operational needs and support high-quality patient care.

We are looking for a candidate with a strong understanding of healthcare IT. Experience with Mirth Connect, HL7, DICOM, and JavaScript are highly desirable assets, as these are integral to our integration landscape.

Key Responsibilities

• Deepen Understanding of Clinical Operations: Develop a solid grasp of Beam Radiology's clinical processes, application architecture, and the workflow between applications to effectively support these systems.
• Provide Expert Application Support & Training: Gain a thorough understanding of all clinical applications to offer comprehensive training and support to radiologists and staff.
• Collaborate on Issue Resolution: Work closely with the helpdesk team to efficiently resolve application-related issues.
• Model Workflows: Develop and maintain accurate workflow and information models that clearly describe clinical processes and related application workflows.
• Drive Application Enhancements: Support clinical application enhancement projects by gathering requirements from stakeholders, coordinating testing, and collaborating with the team to develop and implement solutions.
• Contribute to ITIL Practices: Build a working knowledge of ITIL practices and provide direct support for areas such as Problem, Change, Release, Security, and Asset management.
• Ensure Privacy & Confidentiality: Strictly adhere to all privacy and confidentiality policies and procedures related to Beam Radiology, our patients, and our employees.

Qualifications & Requirements

• Education: A post-secondary degree in Computer Engineering Sciences from an accredited university, or equivalent relevant experience.
• Experience & Technical Assets:
• Mirth Connect, HL7, DICOM, and JavaScript experience are highly desirable assets.
• A diploma or certificate in Medical Diagnostic Healthcare Informatics is an asset.
• Experience working in a radiology or healthcare environment, or using RIS/PACS systems, is a strong asset.
• Some experience as a Business Analyst, Application Analyst, Application Trainer, or Helpdesk Analyst is an asset.
• Key Competencies:
• Exceptional Organizational Skills: Proven ability to manage and structure information, maintain meticulous records, and ensure efficient workflow. This includes strong documentation and note-taking abilities.
• Problem-Solving & Analytical Thinking: Excellent analytical skills with a proactive approach to identifying, diagnosing, and resolving technical and application-related issues.
• Project & Time Management: Ability to prioritize deliverables and manage time effectively, handling multiple projects and tasks with minimal supervision and a high degree of accountability.
• Customer Service Focus: A genuine commitment to providing excellent service and support to end-users, with the ability to build rapport and explain technical concepts clearly.

Benefits

• Competitive Compensation: We offer a highly competitive salary, tailored to your experience.
• Comprehensive Benefits: Enjoy a full benefits package, including health, dental, and an RRSP program.
• Professional Growth: Access opportunities for continuing education and other incentives to support your ongoing development.

Work Environment & Schedule

• Standard Hours with On-Call: This role primarily operates during regular business hours, with some after-hours work and participation in an on-call rotation.
• Local Travel: The ability to travel within Calgary and the surrounding area for clinic and data center visits is required as needed.
• Hybrid Work Model: You'll primarily work from our Trinity Hills clinic in Calgary, engaging in typical office tasks like prolonged sitting and computer keyboarding. Occasional work-from-home opportunities will be available after initial training is complete.

Video Submission Requirement:

As part of your application, please submit a short (1–2 minute) video explaining why you would be a great fit for this position at Beam Radiology.

Please send your video by email to with the subject line: IT Support Applications Analyst Role.

Only candidates who submit a video will be considered for interviews.

Thank you

Job Type: Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Mileage reimbursement
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Application question(s):

• Do you currently live in Calgary, Alberta, or the surrounding areas? (This position requires regular on-site work in Calgary.)
• DICOM - Do you have experience/training? if so, please elaborate.
• HL7 - Do you have experience/training? if so, please elaborate.
• Mirth - Do you have experience/training? if so, please elaborate.
• Did you submit your 1-2 minute video via email explaining why you would be a great fit for this position?

Experience:

• Healthcare IT: 1 year (required)

Language:

• English (required)

Location:

• Calgary, AB (required)

Work Location: In person