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Deskside Support Analyst
2 weeks ago
As a Deskside Support Analyst for our EMIE Business Unit, you will have the opportunity to provide helpdesk support to a dynamic and multidisciplinary group spread out between our Calgary, Edmonton, Saskatoon, York UK and Naas Ireland offices. The Deskside Support Analyst's purpose is to ensure internal KCB users have working end-user devices (computers/peripherals/printers) that allow them to be as productive as possible in their roles. Reporting locally to the Manager, Operations, with team oversight from the Director, Information Technology.
Klohn Crippen Berger (KCB) continues to expand and offers an exciting future in several strategic markets in Canada and internationally. Our "One Team Culture" values a winning attitude, continual learning and innovation, adaptability and flexibility, engagement, and having fun.
What you would engage in:
The role of Deskside Support Analyst will provide you with the opportunity to:
- Resolve tickets by taking ownership of the request and seeing it through to completion.
- Support both on-site and remote colleagues with installing, configuring, testing, maintaining, monitoring, and troubleshooting their devices and related hardware and software to deliver the required service levels.
- Perform analysis, diagnosis, and resolution of complex device problems for end users, and recommend and implement corrective solutions.
- Support the Lifecycle Management process by managing an asset inventory of hardware, including lifecycle, audit counts, purchasing, transferring, deployment, and configuration of inventoried equipment.
- Share your knowledge, including identifying process deficiencies and creating improvements.
- Represent the team at various cross-functional meetings and/or projects; promote existing and new programs and/or policies.
- Support the team by performing other operational duties as required.
This position requires on-call support, travel to KCB's offices within the business unit, when required, and occasional evening and weekend work to meet deadlines or perform special projects.
If you have post-secondary education in Information Technology, Computer Sciences or a related field and a minimum of 4 years of technical experience in a networked Windows Business environment, we want to hear from you
What value your:
- Experience working with a service management system, preferably Fresh Service.
- Ability to effectively package and deploy software using Microsoft Intune.
- Understanding of or willingness to learn a scripting language, preferably PowerShell.
- Demonstrated high level of self-motivation with a strong desire to solve problems.
- Excellent communication skills; strong documentation skills and attention to detail.
- Aptitude to understand and resolve complex issues, and excellent customer-service skills.
- Ability to find creative solutions and know how to present them.
- A willingness to go above and beyond with supporting clients and colleagues.
- Demonstrate that you are flexible and seek solutions rather than focus on problems.
About Us:
Klohn Crippen Berger Ltd. (KCB) is a multi-disciplinary consulting firm with five major business units providing engineering and environmental services in the mining, hydropower, transportation, ports, infrastructure, geotechnical, oil & gas, environmental, and water resources sectors. We offer a full range of services from our offices in North America, Australia, South America, and Europe.
From our offices in Calgary, Edmonton, Saskatoon, York (UK), and Naas (Ireland), our EMIE Group works on challenging projects in the Water, Power and Transportation, Energy, Mining, and Environmental market sectors.
KCB is a platinum member of Canada's Best Managed companies. We are committed to employment equity and encourage applications from all qualified career seekers. We offer professional career development tracks and salaries commensurate with experience and an attractive benefits package.
Are you up to the challenge?
If this sounds like the perfect opportunity for you, simply apply on-line with your résumé quoting the job reference number XX-A25.
We thank all candidates for applying, however only short-listed candidates will be contacted.
