Manager, Application Support

Trans Mountain Corporation operates Canada's only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia and Washington state.

Trans Mountain also operates a state-of-the-art loading facility, Westridge Marine Terminal, with three berths providing tidewater access to global markets.  

As a federal Crown corporation, Trans Mountain continues to build on more than 70 years of experience delivering operational and safety excellence through our crude oil pipeline system. 

With our expanded pipeline system now in place, Trans Mountain provides enhanced direct access for Canadian crude oil to world markets. The expansion realizes a world-class system for oil transport, developed to Canada's high standards within one of the most stringent regulatory regimes in the world, creating long-term economic benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous groups.

Our Core Values

Trans Mountain's core values – Safety, Integrity, Respect and Excellence – guide our every step. Each obstacle we've overcome or success we've experienced has been the result of a shared commitment to living these values every day. Together, we're focused on doing the right thing for each other and our communities.

As the Manager, Application Support with Trans Mountain, you will have the opportunity to work with an innovative and creative group of industry experts supporting the operation of the Trans Mountain Pipeline System. 

Reporting to the Director, Solutions Delivery & Support, this position is responsible for overseeing the support and maintenance of business-critical applications within the organization.  This role ensures that applications run smoothly, issues are resolved promptly, and end users receive a high standard of service. The manager leads a team of support analysts, coordinates with IT and business stakeholders, and drives improvements in application reliability and user experience.

This role will be located at our Calgary Head office and an office-based position. 

Key Responsibilities

Manage day-to-day operations for application support, including incident management, troubleshooting, and root cause analysis.Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) for application support.Serve as the escalation point for complex technical issues and ensure timely resolution.Lead, mentor, and develop a team of application support analysts to provide exceptional service.Collaborate with IT, development, and business teams to coordinate application upgrades, patching, and change management, Audit and SOX reporting for applications.Develop and maintain documentation, including support procedures, knowledge base articles, and training materials.Identify opportunities for process improvement and automation to enhance support efficiency and effectiveness.Ensure compliance with security policies and data protection regulations in all application support activities.Communicate regularly with stakeholders on application performance, incidents, and planned changes.Participate in disaster recovery planning and business continuity initiatives related to supported applications.Financial management, including responsibility for development and tracking of capital and operating budget, determining project economics, and AFE preparation, justification and submission as well, operational procurement and financial processes (Contracts, Requisitions, Purchase Orders, Invoice Processing) are created and managed. As well, proactively developing and informing the departmental financial forecasting requirements for applications spend.Administrative tasks - time sheets, vacation, vendor contracts, service level agreements, software licensing, etc.

Qualifications and Professional Experience

Degree in Computer Science, Business, Engineering field or related discipline.Minimum of 10 years of work experience in related field. Specific knowledge and experience:
Project Management skills;Business analysis experience – understanding the business domain, drawing out requirements, communicating, managing expectations and documentation;Knowledge and experience with application systems analysis, architecture, design, and development;Knowledge and experience with operational support of application systems using development and maintenance best practices.Strong leadership and people management skills, with a strong ability to mentor, guide, and collaborate within multi-disciplinary teams. Experience managing multiple diverse projects under tight deadlines with autonomy, while maintaining high-quality, timely deliverables across the team. Skilled in navigating and facilitating difficult conversations with professionalism and empathy.Strong analytical and decision-making abilities, with a detail-oriented approach to solving complex problems. Ability to think both strategically and tactically in dynamic environments. Exceptional organizational, planning, facilitation, and coordination skills. Effective time management in high-paced, multi-tasking environments, with strong attention to detail.Excellent verbal and written communication skills, facilitation, and stakeholder engagement abilities. Effective collaborator with strong interpersonal skills, with the ability to build and maintain productive relationships and navigate challenging conversations. Adaptable and responsive in fast-paced, changing environments.

Other Requirements and Information

Will need to provide support outside of regular business hours and/or on the weekend.Occasional travel to various site locations may be required.

Application

Candidates may submit their application in English or French. To apply in French, please use our French careers site: Careers (French)

We Build Careers and Pipelines That Last

Our story is about determination, resourcefulness and resilience. It's about charting our own course, finding innovative solutions to challenging problems and doing the right thing. It was true when Trans Mountain became a company in 1951 and it's just as true today. We welcome new members to our team that embrace the qualities in our story, that thrive on the new path and directions we take.  Our culture is one of care and taking our responsibilities seriously. If you would like to contribute to our culture, then join our journey.

A Rewarding Opportunity

We offer:

Valuable experience providing opportunity for professional development and career advancement;An opportunity to engage with and learn from some of the most talented and experienced people in the business;Competitive compensation;Comprehensive benefits programs including flexible benefits, pension and savings plans;A place to share a sense of purpose and build relationships;Meaningful work that makes a difference;An opportunity within the Canadian energy industry.

We value:

The health, safety and wellness of everyone working in our company;Meaningful participation from Indigenous and local communities;The commitment and resilience of our people;Collaboration and achieving success together. 

In keeping with Trans Mountain's commitment to maximize benefits for communities, priority will be given to qualified candidates from Indigenous, local and regional communities along the Trans Mountain pipeline corridor.

In Alberta, the pipeline system spans the traditional territories of Treaty 6, 7 and 8, and the Métis Nation of Alberta (Zone 4).

In British Columbia, the system crosses the traditional territories of numerous First Nations that are affiliated with the Secwepemc, Dakelh (Carrier), Nlaka'pamux, Syilx/Okanagan, Interior and Coast Salish, Stó:lo, as well as the Métis.

Trans Mountain also operates through 15 First Nation Reserves located within the region spanning the BC interior through Fraser Valley.

Our Commitment to Inclusion, Diversity, Equity and Accessibility (IDEA)

Trans Mountain is committed to fostering inclusion, diversity, equity and accessibility.  The diverse viewpoints and cultural knowledge that our employees bring to work enrich our organization's collective cultural understanding, which is reflected in the work we do every day.  We strive to create an environment that is free of barriers to promote full participation in the workplace. Trans Mountain welcomes new team members from traditionally underrepresented groups, including but not limited to women, Indigenous Peoples, members of racialized groups, persons with disabilities and members of the 2SLGBTQI+ community.

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