Front Office Manager
1 week ago
Location: Lacombe, AB (in-office)
Salary: To Be Provided
What The Job Is:
Pathfind has partnered with a progressive organization within the hospitality industry to find their next Front Office Manager. Reporting directly to the VP, Operations & General Manager the successful candidate will be responsible for the general front office management for a key and busy hotel in Lacombe.
What You Will Be Doing:
- Human Resource Management - staff selection, scheduling & supervision; employee performance management; payroll review; health & safety.
- Front office management/operations - budget & financial oversight; Manage front desk budgets & ensure operational cost controls; revenue management; contracting; inventory control.
- Guest Experience - managing the guest experience and ensuring they are up to company standards.
- Financial Stewardship - billing; accounts receivable; revenue performance; budgeting and financial operations.
- Commuication and collaboration - team communication; cross divisional collaboration; client communication.
- Technology Management
- Sales - develop leads; conduct sales presentations & manage group bookings; account management: evaluate account profitability, service client needs & maintain strong relationships.
- Duty Management - manage building maintenance; guest relations; cross departmental support.
- Excellent leadership & communication skills are required
- Strong organizational and time management skills are required
- Requires computer skills & knowledge of Property Management Systems, Microsoft Word, Excel, Teams & PowerPoint
- Strong understanding of all aspects of Hotel Front Desk operations
- Post-Secondary degree / diploma and/or Professional Certifications are a definite asset
The successful candidate must have legal authorization to work in Canada on a full-time basis for any employer. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
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