End User Support
2 days ago
At AFSC, we care about each other, about Alberta and about agriculture. PEOPLE ARE OUR FOUNDATION. We want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. CLIENTS ARE OUR FOCUS. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. EXCELLENCE IS OUR ASPIRATION. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. Working together, we grow and sustain the agriculture industry in Alberta.
This position's term is May 1, 2026 to August 29, 2026 and is required to work in the Lacombe Central office.
End User Support Summer Student
As the End User Support Summer Student, you are a problem solver and a strong communicator. You bring a passion for outstanding technical support and a commitment to excellent customer service. You are the first impression for end users and a key contributor to the Digital Operations team in meeting service goals.
What will your growth opportunities look like in this role?
- Gain hands-on experience diagnosing and resolving technical incidents and service requests
- In-house learning and development with exposure to enterprise-level digital operations
What will you be responsible for?
- Manage end user support by receiving, responding to, resolving, and escalating incidents and service requests through multiple communication channels (phone, email, online)
- Perform entry-level diagnosis and resolution of operational or technical issues
- Apply technical skills to repair and process requests for end user devices and software
- Resolve calls within agreed service levels and follow up with end users to confirm functionality before closing tickets
- Provide excellent service using remote support tools
- Maintain compliance with corporate standards, security, confidentiality, and policies
- Act as the single point of contact for incidents, problems, and service requests
What are we looking for from you?
- Consistently goes above and beyond to understand customer requirements
- Communicates clearly, keeps stakeholders informed, and ensures work is completed properly
- Plans and prioritizes tasks to meet commitments aligned with organizational goals
- Learns and adopts new technologies quickly
Qualifications
- Currently enrolled in a post-secondary education institute and attending in the Fall 2026 semester (proof of enrollment required upon interview)
- Enrollment in a bachelor's or diploma program in one of the following areas:
- Computer Systems
- Desktop Support
- Network Administration
- Computer Science
- Computer Programming
About AFSC
For over 80 years Agriculture Financial Services (AFSC) has provided Alberta's agricultural producers and agribusinesses with loans, crop insurance and farm income disaster assistance. At AFSC, we're proud of the work we do to help build a strong, growing and diversified agriculture and agri-food industry in Alberta. Many AFSC team members are also producers and know first-hand the challenges and rewards Alberta producers face.
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