Commercial Refrigeration Warranty and Service Parts Clerk

Who are we?

National Refrigeration and Air Conditioning Canada Corp. is a leading North American manufacturer of commercial refrigeration products marketed under the KeepRite Refrigeration brand name. These products include specialized applications in food storage and processing, industrial process cooling, including evaporator coils, condensing units, condensers, heat transfer and heat recovery and air conditioning products. From the smallest unit to the very largest, KeepRite Refrigeration brings experience and commitment to the refrigeration industry - beginning with product design and engineering and continuing through manufacturing, sales and after-market support. KeepRite Refrigeration products have been manufactured and distributed worldwide for 80 Years.

About the Role:

The Warranty and Service Parts Clerk is responsible for processing warranty claims, ensuring accurate documentation for efficient warranty processes is maintained, and for providing customer support for parts inquiries and order processing. This position will utilize Microsoft Office, Windows, NROES, Jobscope and various other programs to complete daily tasks.

Responsibilities include, but are not limited to:

• Process warranty claims based on company policies and procedures.
• Verify warranty coverage and liaise with customers, salespersons, and distributors to gather necessary information for claim processing.
• Maintain detailed records of warranty claims.
• Coordinate warranty returns for warranty processing with suppliers or manufacturers.
• Communicate effectively with customers and internal teams to provide updates on claim status.
• Work closely with the department manager to reconcile warranty claims and ensure accurate processing.
• Create and distribute extended warranty certificates.
• Answer service parts inquiries and process service parts orders.
• Assist with data management of warranty information/documentation.
• Cover Warranty and Service Parts Manager's duties as required.
• Act as a back-up to Order Entry, providing coverage as necessary.
• Perform other duties as assigned.

Preferred Qualifications/ Skills:

• High School Graduation Diploma or equivalent.
• 2 years' minimum experience working in an office environment.
• Previous experience in the refrigeration industry, particularly in warranty processing, service coordination, or a related role, is an asset.
• Strong organizational skills with a keen eye for maintaining accurate records and documentation. Detail-oriented mindset with a focus on problem-solving and continuous improvement.
• Proficient in using computer software and databases for data entry, record-keeping, and generating reports.
• Excellent communication skills to effectively interact with customers, and internal teams.

What we offer:

• Top company known for innovation in its field
• Privately owned company with a strong future
• On-site UL certified lab, with 15,000 square feet of state-of-the-art research and development equipment
• Comprehensive and competitive company paid benefits package
• Registered DC pension program
• Professional Development and Membership Reimbursement

Location: 159 Roy Blvd, Brantford, ON. (On-site, Monday-Friday)

Hours: 8:00 am - 4:30 pm or 8:30 am - 5:00 pm

Accessibility:

Our organization is committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. Please notify the HR department upon scheduling your interview if you require accommodation in advance.

To learn more about KeepRite Refrigeration, please visit www.k-