Dealer Relationship Manager

Join Servus Credit Union - Canada's Largest Credit Union

We are hiring for a Dealer Relationship Manager our Auto Finance department.

Posting Closes: December 1, 2025 4:00 p.m.

Other relevant info: This is hybrid role, within Edmonton and surrounding area. Occasional work from the Servus Corporate Center in Edmonton will be required. Applicants must be flexible with their availability both in person and remote.

At Servus Credit Union, we do things differently—because we're a credit union, not a bank. And that difference matters.

We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it's through profit sharing, competitive rates, or local initiatives that make a real impact, we're here to help Albertans feel good about their money.

We're looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that's innovative, hardworking, collaborative and deeply rooted in community, we want to meet you.

Join Servus and discover a better way to work.

Reporting to the Managing Director, Auto Finance the primary goal of the Dealer Relationship Manager is to build and maintain strong, mutually beneficial partnerships with automotive dealerships to drive loan growth and enhance the credit union's presence in the auto financing market. This role combines relationship management, business development, and credit expertise to support dealers with financing solutions, training, and operational guidance.

What you'll be doing:

• Promote and sell the Credit Union's auto-financing products, services, and programs to new and existing dealers to increase market penetration and achieve volume objectives.
• Demonstrate a thorough understanding of underwriting principles in the automotive industry and administration of risk and compliance in funding. Applying expertise in assessing both reputational and credit-related risks to ensure effective decision-making.
• Provide comprehensive guidance and training to dealership staff on product knowledge, operating procedures, and compliance with company policies and legal regulations. Understands AMVIC regulations.
• Analyze dealer-specific data and performance metrics to identify trends, address problem areas, share best practices, and develop strategies for improvement and growth.
• Act as the main point of contact for dealer inquiries, issues, or complaints, and collaborates with internal stakeholder teams to ensure timely and effective resolutions.
• Stay informed about industry trends, competitive market rates, and changes in the retail landscape in order to provide consultative service to dealer partners and report findings to management.
• Maintain detailed records of dealer interactions, sales activities, and performance data in Salesforce and prepares regular reporting for management as required.

What you bring:

• 4 - 6 years experience in sales, account management, or the auto finance industry, often within a dealership setting (e.g., F&I manager, sales manager).
• Excellent verbal and written communication skills that are essential for building rapport, negotiating, and delivering presentations effectively.
• Strong sales acumen and a proven track record of meeting or exceeding targets that are key to driving revenue growth.
• The ability to analyze data and reports to inform strategic decisions and optimize dealer performance.
• Capable of working remotely with minimal supervision.
• Willing to travel within assigned territory, with occasional overnight stays.
• Valid driver's license and access to a personal vehicle.

Experience:

• A thorough understanding of dealership operations, auto finance processes, and the broader automotive market.
• Familiarity with CRM software and other industry-specific platforms.
• The ability to work independently, manage a territory, and meet deadlines, often involving frequent travel.

Education:

• Completed a relevant certificate, diploma, degree or designation program

Why Servus?

• Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Competitive compensation including performance-based incentive pay and profit share

• Training & Development Opportunities

• Career Advancement Potential

• Flexible work options

• Meaningful work towards individual and corporate goals

• Opportunities to get involved and give back through an employee volunteer program

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the financial services we provide…with a few additional perks

What happens next?

We thank all applicants for their interest. Please note applications will only be accepted online and only those applicants under consideration will be contacted.

Employment Eligibility for external applicants: The selected candidate(s) must successfully pass a criminal background check, reference check and credit check to qualify for hire by Servus Credit Union.

At Servus Credit Union, we believe in being purposefully cooperative and working together to create a culture of Belonging for everyone. We are committed to an inclusive, equitable, and accessible workplace where everyone is valued, respected, and supported. We encourage applications from individuals of all backgrounds, and accommodations are available during every stage of the hiring process upon request. Your skills, passion and curiosity may find they belong at Servus, so even if you don't check every box, we encourage you to apply